* Zenker’s email address isn’t “personal” and had already been published. So no actual violation of Twitter’s policies occurred.
For the record, I think Adams was wrong in calling out Zenker by name in his tweet. If he wanted people to complain, he should have directed people toward one of NBC’s public-facing email accounts, like email@example.com.
But Twitter and NBC were unbelievably dense in how they handled this. The proper way was to politely ask Adams to kindly delete the tweet with Zenkel’s email address in it. (Adams has said he probably would have complied.) Now they’ve got a big fat public relations mess on their hands.
The only way out of this mishegas, I think, is for a) Twitter to re-instate Adams’ account, acknowledging the mistake; b) Adams to apologize for buttering the InterWebs with Zenkel’s email; and c) Zenkel to change his email address immediately.
Also: It would sure be nice if NBC broadcast the high-profile events live on this side of the pond, instead of letting us all find out who won via the Internet.
Because a person can only take so much evil in this world.
UPDATE: Two hours after this originally posted, Guy Adams' Twitter account appears to have been reinstated. More details coming.... maybe.
UPDATE PART DEUX: The Independent has the full email Adams received from Twitter. It reads:
Per our previous correspondence, your account was suspended because a complaint was filed stating that you had violated our Terms of Service regarding the posting of private information (such as a non-public email address), as stated in our Guidelines & Best Practices (https://twitter.com/rules). We have just received an updated notice from the complainant retracting the original request. Therefore, your account has been unsuspended, and no further action is required from you at this time.