Why does Google hate me?

The latest snafu: Google Docs erased my files, but only when I tried to view them in Chrome. Really, Google? UPDATE: Google responds, sort of.


Lucky for me some other user had figured out an easy solution, or I’d be spending all day recreating my work from scratch. The bigger problem though, is Google and its utter lack of regard for its users.

Yes, I know: Google Docs is free, and you get what you pay for. But no support at all? Really? From a company that made $10 billion in profit last year? Dear Google: I think you can afford to hire a few people to pitch in, don’t you?

I’ve asked Google for an explanation of what went wrong. If I get a response I’ll post it here – assuming anyone there is listening.

UPDATE: About an hour after I originally posted this entry, my document miraculously returned to Google Docs inside Chrome. According to Google spokeshuman Tim Drinan, "The team is currently investigating a bug that may have caused the issue [I] encountered." No word yet on the cause or how many users were affected. 

Got a question about social media? TY4NS blogger Dan Tynan may have the answer (and if not, he’ll make something up). Visit his snarky, occasionally NSFW blog eSarcasm or follow him on Twitter: @tynanwrites. For the latest IT news, analysis and how-to’s, follow ITworld on Twitter and  Facebook.

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