it service management

  • IT service management tools help airline fix glitches faster

    Posted July 1, 2013 - 3:01 pm

    Mapping technologies to key business processes helps IT group prioritize fixes when problems occur.
  • Can social media make ITSM fun again?

    Posted June 24, 2013 - 2:16 pm

    Social interfaces are changing the very nature of IT service management, with internal toolsets and icon-driven service platforms helping users and IT departments manage the extended enterprise.
  • IT service management moves to the cloud

    Posted February 5, 2013 - 3:18 pm

    As organizations become decreasingly skeptical about the cloud, they are increasingly willing to outsource ITSM to a SaaS provider. Doing so lowers costs, improves flexibility and easily accommodates ITIL framework principles.
  • How to prepare for IT service delivery of the future

    Posted September 2, 2012 - 8:51 pm

    Most people fear automation. Since the beginning of the Industrial Revolution, the "A-word" has conjured up rebellion by those who are vulnerable to replacement by machines. When you automate a job, there is a high likelihood that the machinery will reduce dependence on human interaction and may even eliminate the need for humans altogether. In the future, some IT roles will diminish in numbers and possibly disappear altogether -- but service management and automation will always need innovators and leaders.
  • IT outsourcing: Will CIOs reclaim their power?

    Posted May 21, 2012 - 2:02 pm

    Independent cloud-based IT service management tools could enable CIOs to wrestle back control of IT once and for all, argues A.T. Kearney's Arjun Sethi.
  • Consumerization trends hit IT service management

    Posted May 16, 2012 - 12:49 pm

    While the technology is moving forward, some still struggle with how to implement and integrate tools meant to help them get a grip on IT processes.
  • IT service management: Improve IT muscle tone

    Posted July 26, 2011 - 1:19 pm

    You know you should exercise regularly to improve your physical health and emotional well-being. But you're too busy. Many IT organizations approach IT service management (ITSM) in a similar manner.
  • IT service management good starting point for SaaS

    Posted January 5, 2011 - 11:29 am

    Companies looking to go down the SaaS route will find that IT service management is a good starting point says Ovum.

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