'Rigged' product demo in SAP suit goes missing

May 28, 2009, 04:16 PM —  IDG News Service — 

A presale product demonstration software package that is key to Waste Management's rancorous lawsuit against SAP has gone missing and both sides are claiming the other should have it, according to documents filed in a U.S. District Court.

Waste Management sued SAP in March 2008 in District Court of Harris County, Texas, 164th Judicial District, claiming more than US$100 million in damages in connection with an allegedly failed ERP (enterprise resource planning) project.

The trash hauler has said SAP used "rigged and manipulated" demonstrations during sales presentations. A motion Waste Management filed May 18 said the demos were a key element of the "false representations" SAP made to "induce Waste Management into entering a software licensing and implementation agreement."

Waste Management has been asking SAP for a copy of the demo since mid-2008, according to the motion.

But in a May 22 filing, SAP said it had the system until August or September 2006, but does not any longer.

SAP has "searched extensively" for the system and wants it "as much or more" as Waste Management, since it "will help SAP disprove WM's fraud claim," the filing states. In addition, SAP said it has produced ample discovery materials related to the demo, such as its scripts and hundreds of e-mails.

In fact, Waste Management should have the demo in its possession, as it was transferred to the trash hauler's system in late 2005 and early 2006, according to SAP, which demanded in a May 14 filing that Waste Management turn it over.

But Waste Management has filed an affidavit from a company IT manager who says that to his knowledge, Waste Management never installed or operated the demo.

But it is possible Waste Management simply hasn't looked extensively enough for the software, SAP said in a filing.

Neither company responded to requests for additional comment.

However the dispute plays out, it suggests that customers would be wise to preserve a copy of product demonstrations as they form new license agreements with vendors.

Indeed, contract language should seek to encompass all manner of pre-sales materials, according to a 2006 Forrester Research report, "An Enterprise Software Licensee's Bill of Rights."

"Instead of relying on the generic terms and conditions, vendors should include all of the proposals, sales-cycle presentations, demos, and promises in the entire agreement," it states.

Meanwhile, SAP and Waste Management's duel over the demo comes amid a series of back-and-forth filings related to pre-trial discovery, with no sign of settlement imminent.

In response to Waste Management's complaint, SAP has said in part that the company failed to "timely and accurately define its business requirements" and did not supply "sufficient, knowledgeable, decision-empowered users and managers" to work on the project.

The verbiage, as well as an SAP request for Waste Management documents related to a failed PeopleSoft implementation, may indicate the vendor plans to argue the trash company has a pattern of unsuccessful software projects.

IDG News Service

Sign up for ITworld's Daily newsletter
Follow ITworld on Twitter @IT_world

I like it!
Close

On Twitter now

sap

Powered by Twitter
You are logged in | Sign out
Sign in and post to Twitter

What are you thinking?

Cancel Tweet sent

On Twitter now

Post a comment
The content of this field is kept private and will not be shown publicly.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.
peer-to-peer

jfruh
Apple syncing patent can't come soon enough

pasmith
New Twitter features borrow from 3rd party clients

Esther Schindler
Open Source Changes the Software Acquisition Process

mikelgan
How to set up continuous podcast play on the new iTunes

David Strom
Five important Windows 7 mobility features

sjvn
Guard your Wi-Fi for your own sake                        

Sandra Henry-Stocker
Grepping on Whole Words

 

Sidekick: The Good News & the Bad News
Either way you look at it Microsoft Data Center management did not follow standards or best practices in this failure. In which case it makes me wonder more about the outsourcing of corporate data much less personal data.
- mburton325

Join the conversation here

The Daily Tip

The Daily TipQuick, practical advice for IT pros. Made fresh daily.

Hot tips:

Want to cash in on your IT savvy? Send your tip to tips@itworld.com. If we post it, we'll send you a $25 Amazon e-gift card.

Newsletters

Subscribe to ITWORLD TODAY and receive the latest IT news and analysis.

I would like to receive offers via email from ITworld partners.
By clicking submit you agree to the terms and conditions outlined in ITworld's privacy policy.
Featured Sponsor

AISO founders envisioned a Web hosting company that was environmentally friendly. While the company employed energy-efficient innovations like solar panels, its infrastructure produced unacceptable power and cooling requirements. Find out how AISO leveraged AMD technology to overcome their challenge in this case study white paper.

In this whitepaper, Scalar explores the opportunity to change the landscape with respect to mission critical databases built around Oracle. Leveraging technologies such as Linux, high-end commodity processing power and Oracle RAC technology to architect, design, build and maintain database infrastructure that delivers maximum availability, reliability and performance at a fraction of traditional cost.

On a typical day, weather.com, the Web site for The Weather Channel in Atlanta, serves up between 15 million and 20 million page views. But in September 2004, when back-to-back hurricanes ransacked Florida, the peak traffic on one day more than tripled: over 70 million page views by more than 7 million unique visitors. Read the full success story now.

Marketplace