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  • What I've Learned About Evaluating New Hardware. Try Before You Buy.

    Posted March 31, 2010 - 10:51 am

    Bill Fife, director of technology at Wholesale Electric Supply, in Houston, was recently reminded of the nebulous nature of vendor documentation during what should have been a routine enterprise firewall implementation. Thank goodness he tested first.
  • What I've Learned About Implementing EHR as a Service

    Posted February 28, 2010 - 8:44 pm

    Like many healthcare operations, Beth Israel Deaconess Medical Center (BIDMC) in Boston has been grappling with how best to handle the federal electronic health record (EHR) mandate. Three years ago, it set out to get 200 outlying physician offices and the roughly 350 doctors working at them onto a centralized EHR system.
  • What I've Learned about Backing up Data, the Virtual Way

    Posted February 18, 2010 - 5:22 pm

    Don't throw caution to the wind, but putting data protection in the server-to-storage path and using disk virtualization makes a good alternative to legacy tape backups.
  • What I've Learned about Thin Client Computing

    Posted February 1, 2010 - 9:08 pm

    In Pasco County, Fla., thin clients have been a fixture in the user environment for a decade. IT initially bought into the thin-client computing model as it addressed security and management challenges arising out of the desktop PC movement. It was not then nor is it now blinded by the thin-client concept, and has never deployed thin clients universally. Users get the best device for their needs, be that a PC, laptop or, in some cases, a Panasonic Toughbook, says Kristine Johnson, a technical architect who has been with the County for 15 years. In this interview with contributing writer Beth Schultz, Johnson reflects on …
  • What I've Learned About Desktop Virtualization

    Posted January 15, 2010 - 1:13 pm

    Two years ago, Kane Edupuganti came to Saint Vincent Catholic Medical Centers, a healthcare system that sprawls across New York City's five boroughs, to fix some woeful technology problems.
  • What I've Learned About Being An Effective IT Leader

    Posted January 8, 2010 - 6:05 pm

    Rick King, CTO at Thomson Reuters, Legal, in Eagan, Minn., is a consummate people person. Ask him what he's most proud of in his 10 years at this Thomson Reuters division and King will tell you "the people I've assembled to run the data centers and make them effective tools for the business."
  • What I've Learned About Running a Massive Data Center Operation

    Posted December 17, 2009 - 11:27 am

    Overseeing the IT operation for a massive financial operation isn't for the faint of heart. Overseeing the merger between two such organizations -- well, that takes a special breed. Scott Dillon, head of technology infrastructure services at San Francisco-based Wells Fargo, which completed its merger with Wachovia at the close of 2008, brings a level-headed approach to integrating disparate IT resources, including 650,000 square feet of data center space. In this interview with contributing writer Beth Schultz, Dillon reflects on ...
  • What I've Learned About Server Virtualization

    Posted December 1, 2009 - 8:49 pm

    Bryan Sastokas, CIO of the city of Coral Springs, Fla. advises that anyone looking to get into virtualization should invest in a management tool for figuring out capacities available on the virtual hosts. Here are other lessons he learned during a recent virtualization deployment.
  • What I've Learned About Being A Good Project Manager

    Posted November 18, 2009 - 7:55 am

    Bob Pate, Network Operations Manager at New Orleans-based law firm McGlinchey Stafford, and Joe Moore, Applications Support Manager reflect on ways to make projects runs well, and how to best keep the user base informed, and productive.
  • What I've Learned About Cloud Computing

    Posted October 22, 2009 - 8:37 pm

    While many IT executives mull over the notion of buying infrastructure as a service under the new cloud computing model, Chad Swartz, Senior Manager of IT Operations at Preferred Hotel Group, is actually doing so. Last December, Swartz powered down the servers and storage at this Chicago-based premiere hotelier and started tapping into capacity he buys from cloud provider Terremark Worldwide. Here he reflects on things he knows now about ...
  • What I've Learned About Open Source Software

    Posted October 22, 2009 - 8:20 pm

    One thing about open source software is that it invites tinkering - an adjustment here, a little tweak there and, presto!, you've got the perfect implementation for your particular needs. Problem is, too much fiddling around can turn software from business friend to foe. John Turner, director of network and systems, has learned this lesson well in his 14 years making software decisions at Brandeis University, in Waltham, MA. Here he reflects on things he knows now about open source software.
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