December 22, 2008, 6:48 AM — A strange experience for our team visiting a vendor with foreign clients
We had scheduled a meeting with the vendor at 8:00 am at their offices. As a conventional courtesy, the vendor had arranged for a car to pick the team up from the hotel. They had estimated that it would take an hour to get to their offices.
We arrived in the city late at night after a tiring multi-city trip. The thought of an early start the next day (at 7:00 am) was not a particularly pleasant one.
In the morning, there was no one from the vendor staff to accompany us to their facilities. The vendor had arranged for a taxi to take us to their office without giving the driver any directions or instructions whatsoever. Surprised, we gave him the company name, address and the area to visit. The driver, however, was still unaware of how to get there. He could barely understand us in English or Hindi, this being a vendor from a state in South India.
Fortunately, we had our visit coordinatorâ€™s cell phone number, so we called him to give the driver instructions on how to get to the vendorâ€™s office.
We reached our destination earlier than expected. It was 7:40 am. No one was available to meet us on arrival The receptionist asked us to wait till someone came into work, and 15 minutes later, someone from the vendor staff came to fetch us . The full vendor team only came into the boardroom over the next 20 minutes and we finally started the dayâ€™s events by 8:30 am.
Even by the end of day at 4:00 pm, the vendor continued to surprise us. While we were waiting for our drop-off in a small conference room, the whole vendor team disappeared. Left alone, we made our way to the reception, signed out and left the premises. No goodbyes, thank youâ€™s or common courtesies of the sort were extended
Can you guess the rating given on our vendor evaluation after this visit?
* Keep a full address and contact details of where you want to go handy
* Have cell phone numbers of all contacts / officials available
* Be aware that India has multiple languages in use depending on where you travel
* Keep a margin of safety for time schedules as IST can sometimes mean Indian Stretchable Time
About the author:
Nikunj Jhaveri is the President of Systems Plus Solutions. He has over two decades of technology and business experience while assisting firms from USA / Europe in formulating and executing their IT outsourcing strategy. He is a B.Tech from the Indian Institute of Technology, Mumbai.
About Systems Plus:
Systems Plus Solutions is an ISO 9001:2000 Certified Business Solution provider specializing in business consulting, sourcing advisory and software development with clients in over 20 countries across Europe, Asia and North America.