Microsoft rolls out CRM update in eight languages

By Elizabeth Montalbano, IDG News Service |  Software

Microsoft has rolled
out an update to its customer relationship management (CRM) suite in eight of
25 languages that the software will eventually support.

Dynamics CRM 4.0 is now available in Danish, English, Finnish, Dutch, French,
German, simplified Chinese and Spanish, Microsoft announced Wednesday. The company
begins a 12-week global tour this week to launch the suite, which is available
for both on-demand and on-premise deployments. The company first released code
for the software to partners and customers in December.

Over the next three months Microsoft plans to roll out the suite in 17 other
languages -- Arabic, Brazilian Portuguese, Czech, Greek, Hebrew, Hong Kong Chinese,
Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian,
Swedish, traditional Chinese and Turkish.

Microsoft added multitenant capabilities with version 4.0 of the product, which
means a single instance of the software on a server can serve multiple customers
when the suite is running as a hosted service. The company also added more support
for global companies, giving customers a single view for managing accounts worldwide
and adding support for multiple currencies.

Microsoft also has created integration between data in Dynamics CRM and its
Office Excel spreadsheet software. Users can import CRM data to Excel and refresh
it from live CRM data while they work, using controls from within Microsoft
Office. This allows them to use Excel's data-analysis tools with their CRM data,
according to Microsoft.

The Dynamics CRM launch tour will travel to Barcelona, London, Madrid and Vancouver
on some of the first stops in the 50-city, 20-country tour.

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