Droid is the first device with the latest, more polished version of the open source Android operating system, version 2.0, with some big changes: multi-touch, synchronization with multiple e-mail systems (including Microsoft Exchange), and a new framework that lets software developers exploit the core sync engine for their own apps. But Apple's had the iPhone OS in release for two years, and J.D. Powers surveys find consistently very high user satisfaction with its reliability and ease of use. Android lets you run multiple apps at the same time, but this fact alone won't cause user conversions.
Republished with permission from Network World (view original version)