From: Eric C. Tampellini
In many organizations, IT staffers are spread rather thin. It doesn't help that end users often ignore policies about filing help-desk tickets and instead go straight to the most technically knowledgeable person they know -- you -- every time they hit a snag with their tech gear. And being bombarded with trivial questions pulls you away from focusing on your organization's bigger technology problems.
To save yourself from such minutiae, offer to install the Pocket I.T. Mobile Help Desk on users' Android phones. This tool from Arizona App Design provides answers to simple IT questions. Users select a specific type of device to troubleshoot, such as a laptop, an iPhone or something else, and then search for answers by keywords or key phrases to find solutions to particular problems.
It's not a cure-all; support staffers will still need to handle more advanced problems. But Pocket I.T. can save you from being interrupted every time someone wants to know how to force quit a program or change a password.
Wireless network slow? This handy tool helps you find the best channels on which to run your wireless routers and access points.
Wifi Analyzer shows available channels graphically so you can see immediately how crowded they are. You can then choose a less crowded alternative.
Some may be put off by the ads that rotate through the bottom of the screen, but these are a small price to pay for the free functionality offered.
Logan Kugler is a frequent Computerworld contributor. His most recent article was "The 30 best Safari extensions -- so far."