(Bank of America has so many enemies it was actually hard to narrow down the list of suspects while investigating a hack attack in October. Verizon is not that widely hated yet, but keep working on it. You're getting there.)
No, saying one thing and doing the opposite isn't 'hypocrisy!' It's business!
Third: I doubt I really have to say it, but news stories out this morning saying Verizon had refused to carry Google Wallet on the new Samsung Galaxy Nexus because you planned to offer your own competing digital wallet service is exactly the kind of net neutrality issue on which you should hold yourself to task.
It's software loaded on a handset, not strictly a web service, and customers can load Google Wallet themselves if they'd like.
Still, crowing that you support fair treatment of content and competitors online as a way to support the customer, then doing everything you can to skunk every potential competing service, including flat-out blocking it from devices you support? That takes chutzpah.
That takes the confidence to own your own hypocrisy and need for self-gratification and absolute disregard for the principles you publicly advocate.
There's no way to avoid having people recognize the contradiction or how dismissive of the needs of the customer the reasoning behind that decision must be.
It's clearly an extension of the not-built-here attitude that made Verizon famous for crippling the best features in smartphones it offered in order to sell your own version of those features at a premium.
Those complaints faded during the past couple of years as Android and iOS forced the mobile wireless market open a little. It's good to see you haven't abandoned your actual bedrock principles in favor of the ones you simply advocate in public.
Live the attitude; wear the arrogance like a snakeskin suit
My advice is to own the hypocrisy. If you can't hide it, make it a virtue. Greed is good. Self-centeredness is a kind of centeredness, after all, even if Karma and the harmony of the universe aren't involved.
That kind of existential negative shouldn't matter as long as you don't try to sell a crippled phone to the Dalai Lama.
Forget all the mealy-mouthed promises you made to benefit customers, who remain ungrateful no matter how many additional fees and hidden penalties you load on them.