Some of my contacts didn’t make it over to Google Contacts. What’s the deal?
One important thing to check is which Contacts groups your new phone is syncing. There are at least four major Google Contacts groups: “All Contacts” (which has everyone, including anybody you’ve emailed just once), “My Contacts” (a tricky curated list of people you seem to reach out to regularly), “Friends/Family/Coworkers” (three separate groups, but all meant to be convenient for you), and groups that you create on your own, which have whatever name you’d like. On Android, in particular, you should open your contacts app (dubbed “People” on some phones), then press the Menu button to see about syncing only those contact groups you need and are sure are lined up correctly. Which brings us to our catch-all option:
Some of my contacts came over, but not all of them, and some are wrong, and maybe some duplicates, and, also, I need to add some from my Outlook client. What’s the solution?
Go nuclear. That is, use the nuclear option of exporting all the contacts you need to fix up to a CSV file, then import them into a spreadsheet. Every phone and app and service should allow you to export your contacts to a CSV format, and if they don’t, you should question why. After exporting to a CSV, open it up in a spreadsheet application, and make sure you set the import option to separate cells by comma. Now you can add, cut, and tweak your contacts without annoying prompts and redundant clicks and taps.
When you’re done, export the spredsheet back out to CSV format (using “Save as” from the file menu). Now, head to Google Contacts, and export your as-is contact list to Google CSV format (again, from the “More” menu). At this point, you can wipe out all your Google Contacts and replace them with your hand-crafted CSV file from your spreadsheet work. If it doesn’t import well, you’ve got the backup and can give it another go. But, generally, you’ll find that you’ve got your contacts fixed, and you can see those changes reflected in your Google account and on your phone.