IT should provide a clear set of guidelines on not only the devices that will be supported, buy also which services are sanctioned for use on enterprise devices, Forrester says. On that note, IT should clarify that not all devices and services are supported. IT may also want to make staffers with mobile devices sign an official mobile-device policy form that specifies IT has the right to wipe corporate devices at any time, if necessary.
10) Reimbursement for Employ-Device Service Costs Can Serve as Incentives
Forrester says that allowing users to employ their own mobile devices for work purposes can reduce overall mobile device management and support costs. That's because such users often must contact their wireless carriers for help with support issues, instead of IT.
It's also a good idea to determine just how your employees are using their devices for work, and how much IT support is necessary, and then tailor reimbursement for wireless service accordingly. Staffers could eventually look at payment for their monthly service as incentive to be more productive with their mobile devices, according to Forrester.
