March 09, 2012, 3:38 PM — This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.
Research in Motion (RIM) had a tough year in 2011 with a number of outages, lackluster communication with customers and transition in the executive suite. RIM's problems have left many C-level executive customers frustrated with the BlackBerry platform and looking for a better mobile messaging solution.
Companies initially chose the BlackBerry as their de facto mobile standard for its ease of use and because it was the best way to get email on the go. This was in spite of the fact that the BlackBerry was not integrated with Microsoft Exchange Server.
The landscape is quickly changing. From an end user perspective, the iPhone, Android and even the Windows Phone are providing better functionality than the BlackBerry. Meanwhile, IT departments are more than happy to eliminate the single point of failure created by the BlackBerry Enterprise Server (BES) and the RIM network.
IN DEPTH: Will RIM survive?
TECH ARGUMENT: iOS vs. Android vs. BlackBerry OS vs. Windows Phone
Let's compare BES with alternative mobile messaging platforms or client-side solutions that allow enterprises to maintain support for BlackBerry devices.
BlackBerry users don't know and don't care what it takes to get Exchange email on their phone and what it takes to send messages to other users. IT admins are all too familiar with BES and its role as a bridge between Exchange server, the RIM network and the BlackBerry device.