- You can update each device configuration profile, for a whole group or the whole enterprise.
- You can send a request to the device to request information, lock the device, or, when necessary, wipe it of all data remotely.
- If you're retiring or decommissioning the device, you can quickly un-enroll that device using the Admin console.
- Finally, you can set up custom queries at custom intervals in order to report on any device information.
As stated, all devices enrolled in the AirWatch system can be configured remotely. Immediately out of the box, administrators can distribute documents between devices on the system using the "Content Locker" feature. Admins can configure device settings or user credentials allowing, in the process allowing access to certain resources on your network.
These configurations can be specific to the group or individual device certificates. Furthermore, each device can contain as many accounts as needed to facilitate access to businesses corporate email, calendars, contacts or even Wi-Fi and VPN networks. Finally, all approved apps can be controlled using the AirWatch Custom App Catalog, which lets you distribute and manage internal and external business apps.
Once your devices have been enrolled into AirWatch, with user groups configured and apps distributed, you'll want to track and view device information in real time. AirWatch includes interactive dashboards and Web portlets for this purpose. Visibility and access are tightly controlled, as your system administrator can configure what data is collected and who can view it.
Admins, and end users, can also receive alerts triggered by specific events, which can include just about anything related to the device, such as memory space capacity or the addition/deletion of applications. Alerts can be received via email or a notification from the AirWatch dashboard. This gives senior IT management team the ability to use their own mobile devices to receive reports about employees' mobile device use.
No MDM system is complete without the ability to support your user community remotely so they don't have to constantly ship equipment around the world when something fails. Using AirWatch, admins can send messages to the user, and vice-versa, which makes it easy for your support team to troubleshoot issues, providing instructions and images when necessary.