"We did it by brute force, stubbornness and hands-on support," says CIO Potter. "Today, I'd caution people to
put some thought into this beforehand. You need a mobile strategy to address security and privacy concerns,
management issues, et cetera."
Bayada Home Health Care has a skeleton management
infrastructure for its nearly 2,500 Android tablets. They continue to rely heavily on their main cellular carrier,
T-Mobile for help in deploying the Samsung Galaxy Tabs, and monitoring data plan usage; and on their key software
vendor, Homecare Homebase, which accelerated their Android native app development to create a native tablet app
with a secure password connection to the Web backend. If tablets are lost or stolen the IT group can "blow up the
SIM card," says Andrew Gentile, Bayada's associate director for home health operating policy office.
With a much smaller iPad deployment, Hawthorn Pharmaceuticals uses Fiberlink's
Maas 360 software for provisioning and management. The software vendor routinely collects anonymous usage data
from customers and shares with them the results, to identify mobile device trends and best practices, says
Hawthorn's Director of Information Technology Clay Hilton.
Device management should be somewhat simpler with iOS 5, which added support finally for over-the-air firmware
updates directly to the iPad. The last upgrade to Version 5.0 "was extremely painful," Hilton says. The small IT
team made use of Fiberlink's Maas 360 software to create and manage configuration profiles and prepared and emailed
to users detailed explanations, including screenshots, on how to upgrade to iOS 5. Even so, only half of them were
able to do so; the rest of the upgrades had to be handled manually by the IT staff. Hilton expects to avoid all
this labor when upgrading this fall to iOS 6.0.
Demanding more from mobile carriers
Enterprises are demanding more from their mobile carriers, as tablets roll out, according to Scott Snyder,
president and chief strategy officer for Mobiquity, which specializes in technology services for enterprise mobile
projects. "Tablets are on a completely different demand curve for data usage, compared to smartphones," he