Kimberly-Clark is about to launch a global initiative called Project True North to create a single set of standardized analytic tools for the business.What are the goals for that project? With Project True North, everyone will be using the same standard business driver metrics across the globe. For things like pricing analytics and certain types of marketing, we've been doing that consistently. Now [the company is] trying to go to that next layer and provide business leaders with people who are very knowledgeable about the business and understand the analytics. The first implementation will take place in October.
You do quite a bit with SaaS offerings.Is there a downside? People really don't know how hard it is to change the mindset from on-premises to software as a service. It isn't that the technology part is hard. It's that people made a career on these platforms, and when you change to SaaS, and all they're doing is integration work, IT people wonder, "What am I going to do next?" We still value them, but we need to retool them for what their next role is going to be.
- Interview by Robert L. Mitchell
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