4. Visibility through metrics and reporting. You can't manage what you can't measure and you can't measure what you can't see. When selecting a tool for your ITAM program, confirm it can collect the metrics you need to measure the performance of your processes. Furthermore, verify you can get the information out of the system easily into dashboards anyone can configure. This is the best way to ensure you have accurate information when making strategic decisions. [Also see: "You can't manage what you can't see: gaining visibility"]
5. Automation is your friend. You get what you pay for if you're using a clipboard and a spreadsheet to do IT asset management. Apply modern technology to automate these manual, error-prone processes. Do like the parcel delivery companies do and use RFID and barcodes to update your asset repository in real-time. In addition to manual inventory checks, you should use automated discovery tools to crawl your network to find and track assets. Finally, manage your assets using workflows to update related records whenever something happens.
6. Provide self-service options. IT can and should deliver an Amazon-like experience for your business. Provide a clear, concise and easy to use portal for people to find and request items. Make them aware of how much items cost and provide regular status updates as the request goes through fulfillment. Automate as much of the fulfillment as possible to speed up delivery.
7. Money is the language of business. Every asset has a cost, and money is the language of business. Integrate ITAM with IT financial management to earn more respect from the rest of your business. You will be able to communicate costs on a regular basis through showback or chargeback invoices and use financial management for managing demand and driving a cost-conscious culture.