January 02, 2013, 10:45 AM — The economic recovery is moving at an unsteady pace, but the emphasis on cost-cutting that dominated IT agendas in recent years is sharing the spotlight with a more interesting imperative: innovation.
"In spite of pressure to decrease costs company-wide, we're significantly increasing our IT investment in 2013," says Michelle Kaufman, director of IT at Supplies Network, a St. Louis-based wholesaler of business supplies and services. "We're writing software to automate numerous processes throughout the company, which long-term will make us leaner and more efficient. We're investing in our managed print technology and in our B2B connectivity options, both of which drive revenue. We're investing in technology like VMware View and Microsoft Terminal Services to enable a remote workforce to meet the needs of the business regardless of location. All of these have long-term payoffs."
A LOOK AHEAD: Read through Network World's entire Outlook 2013 package
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