What are the key skills an IT manager needs to be successful in this type of organization? You have to be someone who values the diversity and the creativity that comes from different viewpoints. You have to want a team that comes from different backgrounds, different places, [because] you want all these different ideas. And once you have that, you have to be open-minded. You have to listen, because each idea will lead to another.
How can IT workers aspiring to management cultivate these skills? It takes some risk. You have to decide you want to do it. You have to decide you're OK with putting yourself out there. It's like anything else: If you're not exposing yourself to some sort of risk, you're not exposing yourself to opportunity.
Read more about management in Computerworld's Management Topic Center.