Even if you can't measure it, you still must manage it

By Paul Glen, Computerworld |  IT Management, project management

Relationships don't come with dials and dashboards, and only a true geek would need to be told that it would be counterproductive to try to quantify the answers to such questions and plot them on a graph. Instead, you should use the answers as indicators that can move you closer to something that feels like metrics, but you need to internalize such information and let your gut tell you whether your relationship is healthy or not.

Well-chosen indicators will help you manage the unmeasurable, and that can be immeasurably important.

Paul Glen, CEO of Leading Geeks, is devoted to clarifying the murky world of human emotion for people who gravitate toward concrete thinking. His newest book is 8 Steps to Restoring Client Trust: A Professional's Guide to Managing Client Conflict. You can contact him at info@leadinggeeks.com.

Read more about management in Computerworld's Management Topic Center.


Originally published on Computerworld |  Click here to read the original story.
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