What are some of the other IT initiatives? We just implemented our latest release of our global Web platform. We're continuing to roll that out across the world, with the addition of 13 other languages. [Other projects include] the standardization of our property management platform across our 3,900 hotels, the continued international rollout of our StayConnected wireless platform for all our hotels, and the implementation of our enterprisewide ERP platform. We're migrating to the PeopleSoft platform from a variety of systems, including earlier generations of PeopleSoft Financials/Sun, internationally.
I do know your choices these days are fewer and fewer, and alignment of Oracle platforms vs. SAP platforms typically [follows] industry lines. Some of the SaaS options just aren't there for your larger enterprises.
What's lacking in software-as-a-service options for the enterprise? Sophistication and the ability to cater to the business and to plug in, in some cases, hundreds of interfaces.
Does Hilton have a bring-your-own-device policy? People have their own devices. You can't stop that from happening. We do have the ability for people to access our network via secure sign-on through effectively any device. We don't have a comprehensive BYOD policy in place. That's one of the things we're going to have to button down in the short term. You're not allowed to have your corporate email on your personal device. Any device that has corporate information on it has to have the ability [to be wiped by the company].
What's the most difficult thing about creating a BYOD strategy? Whatever you decide today, it's going to change tomorrow.
How has the job of an IT manager changed over the past decade, and how has that added to your responsibilities? It's changed significantly in the last 10 or 15 years. Clearly, in the mid '90s, IT was in the back office. It was the engine room of any company. With the advent of the Web, it's been thrust into the forefront of corporate strategies and not just corporate processing.
I think it's more fun. You're more instrumental in delivering business value and making critical business decisions involved in business strategy as opposed to just maybe execution.
What are your main concerns about technology?What keeps you up at night? Certainly, security and risk related to cyberattacks. With the sophistication and pluralization of technologies across the board, you're providing opportunities for security threats and risks.