Literal mode is appropriate when discussing how things work, but connected mode is essential for deciding what it will accomplish. When our business colleagues are excitedly imagining a possible future, focusing on mechanics feels like we're crushing their dreams.
The first step to becoming a more flexible listener is to analyze the nature of every conversation and recognize which mode fits best for that moment. When you've mastered this, you'll find that you get invited to be part of more conversations where important decisions are made.
Paul Glen, CEO of Leading Geeks, is devoted to clarifying the murky world of human emotion for people who gravitate toward concrete thinking. His newest book is 8 Steps to Restoring Client Trust: A Professional's Guide to Managing Client Conflict. You can contact him at firstname.lastname@example.org.
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