Hoffman's responsibilities will include helping to develop IT services to sell to other healthcare companies. "When they recruited me, there was a real interest in trying to get more business knowledge, instead of just technology knowledge, into the IT organization," he said.
Mercy's IT shop is still an internal service organization, but now it's more proactive and looks for ways to use technology to remove work obstacles. "We're much less focused on the technology and more focused on what kinds of problems we are trying to solve," said Hoffman.
Now that tech staffers are aware of what other departments expect from technology, Hoffman said, IT can play a constructive role in the technology purchase process and possibly help them save money.
O'Connor is a reporter for the IDG News Service.
This version of this story was originally published in Computerworld's print edition. It was adapted from an article that appeared earlier on Computerworld.com.
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