Cisco getting cozy with UC Santa Cruz
When Cisco determined that the system it had for mining its huge repository of customer service request data could stand improvement, the company looked not only to its own employees for an answer, but also to students and faculty at the University of California at Santa Cruz.
The students over several months helped to devise an algorithm that reduces search time for data by about a third, providing Cisco with a way to potentially better serve customers in need of problem resolution.
It's projects like this that Cisco hopes to develop even more of as it looks to tighten its bonds with UCSC, which is no slouch when it comes to networking, as it's even installing its own fiber network. Cisco officials will celebrate the Network Management and Operations Lab (NMO Lab) that it has established on the UCSC campus today, April 17 (Catch the event live here). Joe Pinto, senior vice president of Technical Services at Cisco and a big supporter of the lab, is speaking.
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Either way you look at it Microsoft Data Center management did not follow standards or best practices in this failure. In which case it makes me wonder more about the outsourcing of corporate data much less personal data.
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