When Cisco determined that the system it had for mining its huge repository of customer service request data could stand improvement, the company looked not only to its own employees for an answer, but also to students and faculty at the University of California at Santa Cruz.
The students over several months helped to devise an algorithm that reduces search time for data by about a third, providing Cisco with a way to potentially better serve customers in need of problem resolution.
It's projects like this that Cisco hopes to develop even more of as it looks to tighten its bonds with UCSC, which is no slouch when it comes to networking, as it's even installing its own fiber network. Cisco officials will celebrate the Network Management and Operations Lab (NMO Lab) that it has established on the UCSC campus today, April 17 (Catch the event live here). Joe Pinto, senior vice president of Technical Services at Cisco and a big supporter of the lab, is speaking.
Where Google Chrome security fails: the password I heard mention that the Chrome OS will have some sort of encryption available a la bitlocker. If it's possible to encrypt personal data using another password or key, then it may have potential for very secure data.... And Ubuntu has an 'encrypt home directory' option, perhaps google should follow suit.
- Dann
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We have 5 copies of these two new books to give to some lucky readers. The deadline for entries is November 30, 2009.
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Esther Schindler
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