Rick Talford, vice president of product management at the Atlanta-based security services provider, says its charges are based on per-device per-month fees, which vary from $25 per server to a few hundred dollars for a large firewall. SecureWorks supplies a "listener" appliance for the customer premise to aggregate information and transmit it to the SecureWorks security operations center.
The customer can use a Web-based portal for reporting and periodic reviews, and some customers want real-time visibility into threats and events and full-blown monitoring. About 2,600 separate businesses use these SIM services. Roughly 60% are from the financial industry, with the remainder from healthcare, retail and government industries, according to SecureWorks.