about Bruce Taylor
Bruce Taylor is principal of Performance Communications, an independent research journalism provider specializing in business process management and performance improvement. He has written and published extensively for over 25 years on information technology and business topics. His primary areas of focus are on content and knowledge management, work and business process management and performance improvement, and business and competitive intelligence. Most recently he has been looking at the relationship of emotional intelligence (EIQ) to human and organizational performance. Reach him at btaylorconsults@aol.com.
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