It's the help desk, not "the help"

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Phil Johnson is a writer and editor for ITworld.com, after having survived 17 years in the corporate wild as a software/web developer, technical lead and project manager. Along the way he also used to write monologue jokes for David Letterman, Jimmy Fallon and Jay Leno.

In his spare time these days, when he's not chauffeuring his daughters to and from school, lessons and Justin Bieber movies (ugh), he enjoys drawing cartoons, tweeting about his life and taking pictures of cranes.