Calm down! Dell is not throwing Ubuntu Linux out!

Jeeze, people, one guy has trouble ordering Ubuntu Linux on a Dell laptop over the weekend and it's Ubuntugeddon. Chill. Ubuntu is still going to be offered by Dell.

By sjvn  14 comments

People seem to love bad news. This last weekend, the 'bad' news was that Dell has stopped offering Ubuntu Linux pre-installed on laptops and netbooks. There was only one problem with the story: It's not true.

While Canonical, the company behind Ubuntu, won't be making their official statement on the situation until tomorrow, July 28th, Gerry Carr Canonical's marketing manager, told me today that the stories that Dell will no longer be offering Ubuntu pre-installed on its hardware "is NOT true." In addition, a Dell representative said that "Dell has no plans to discontinue its Ubuntu offerings."

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So, calm down already with the headlines like "Get This Damned Ubuntu Out Of Dell's Internets!" Or, it's Digg variant, "WTF? Dell Drops All Ubuntu-Loaded Machines From Online Store." Chill already.

First, if some of my hyperventilating Ubuntu fans had bothered to check the Dell Ubuntu Web site in the United States, they would have found, Oh My Gosh, that Dell's still offering the pair of computers it's been offering for some time. Wow. Amazing.

The first story to break this 'news' took a calmer view. In the UK publication, PC Pro, the reporter wrote, that his "search for Ubuntu on the Dell UK website returns only one laptop - the Dell Latitude 2100 from the company's business range." And, that "Dell insists that it's continuing to sell Ubuntu systems, but only over the phone."

My best guess, since the story was done over the weekend, is that for someone who shouldn't have been talking to the press was trying to explain a temporary change in Dell's Web site. After all, while Dell doesn't usually break down their operating system sales, last year, Dell's Jay Pinkert said, "A third of our Mini 9 mix is Linux." In other words, Dell makes money from its Ubuntu sales.

No, I think what we have here is yet another example of a mountain being made out of a molehill. If you want to be upset about something, get ticked off that other big-time computer vendors like HP and Lenovo make it almost impossible to buy any of their systems with Linux pre-installed on them. Dell doesn't do a great job of supporting Linux for consumers, but they do a lot better than any of the other major PC manufacturers.

14 comments

    Anonymous 49 weeks ago
    Dell has thrown linux out.Checked in DELL website, chatted with the expert. Oh, Oh..What a screwed up world it is!:(
    Anonymous 1 year ago
    It is true. I tried to purchase a Dell PC with Ubuntu over the phone. They say they are no longer offering it full stop. Not 'phone sales only', not on expensive business PCs that no one will buy, just not at all. They claim that too many users had 'problems' with it and that the cost off running technical support for it wasn't economical with the profits they were making.Shame on you Dell - they really swept this one under the carpet!
    Anonymous 1 year ago
    that DELL treats Linux like a pariah on its web page.Starting at the front page, http://www.dell.com/us/en/gen/df.aspx?refid=df&s=gen, one doesn't find any reference to any OS. Looking for a laptop, when one clicks on http://www.dell.com/home/laptops they are faced immediately with "Windows® . Life without WallsTM . Dell recommends Windows 7."Down the left side of the home/laptop page the only OSs mentioned are Win7, Win Vista, and Win XP Home. You CAN NOT check a "Ubuntu" button to limit your choices to computers running Ubuntu Linux. The word "Linux" or "Ubuntu" are no where to be found. But, if one scrolls all the way to the bottom of the page, on the left side, just above the small video screen, there is a section titled "PC Operating Systems". Under it are listed FOUR Windows OSs, and something called "Open-Source PCs", which is not an operating system. Many folks know about Linux, and even more know about Ubuntu, but how many know what an "Open Source PC" is? Nothing familiar there, so they don't bother to click. I doubt that 1 out of 100 shoppers would click that link, even out of curiosity. Out of sight, out of mind. Dell knows that. So does Microsoft.But, if they did click "Open-Source PCs", they'd find a page, http://www.dell.com/content/topics/segtopic.aspx/ubuntu?c=us&cs=19&l=en&s=dhs&~ck=anavml, which does a VERY GOOD job of explaining what Ubuntu is and, indirectly, Linux.The euphoria is short-lived, however. The "Shop for Ubuntu" button leads to pages which offers FIVE computers: two mini's, two laptops and one desktop. The desktop does not include an monitor. When you examine the offerings you'll find on each and every page the banner "Windows® . Life without WallsTM . Dell recommends Windows 7." The message isn't even subliminal. It's telling the shopper to get out of that page as fast as they can and go look for a real computer running Windows. With friends like that Linux needs no enemies.Take the desktop, the XPS 7100. If you look for it in the Windows offerings it is the lowest offering, but beneath its listing is a button saying "Looking for Ubuntu?". Compare them with the same options and the Ubuntu offering is only $20 less. The Windows version includes a TV card and a modem card offering. In desktops DELL offers FOUR versions of the Windows version of XPS 7100 alone! It offers four versions of the XPS 8100, and four of the XPS 9000 with Windows but no Ubuntu offerings at all. The same can be said for their Inspiron Zino HD, Inspiron 560, Inspiron 560s, Inspiron 580 and Inspiron 580s offerings.On it's main laptop page are 13 laptops with version of Windows being the only OS offered.So, that 32 Windows desktops versus one Ubuntu desktop. Three percent. Ballmer himself said a year and a half ago that Linux owned more of the desktop market share than Apple, which had 10%. It would be nice to see more than 10% of DELL's PC offerings being available with Ubuntu, including any peripherals that are available for Windows boxes. Interestingly, DELL also offers 32 different laptops with Windows installed, vs two with Ubuntu. So Ubuntu is on 6% of the laptop offerings.We also learned this weekend that DELL is paying $100M in fines for accepting bribes from Intel to NOT use the AMD chip. Dell himself was fined $4M and his two lieutenants were fined $4M and $3M. In 2007, when Dell started using AMD chips Intel cut of their bribe money and Dell's revenues dropped by 75% !!! One has to ask: How much is Microsoft paying DELL to NOT give Ubuntu or Linux fair billing. It's not that DELL/Dell won't accept bribes. The question appears to be "how much".
    Anonymous 1 year ago
    All I know is that whenever I run a Dell desktop or laptop and attempt to install Linux software on it, I have success. Rarely has even a single device failed to be recognized or configured. I agree with SJVN; more is being made out of this than necessary.On the other hand, I sure wish that someone other than smartphone vendors would get more excited about what is possible with Linux and create a brand that exudes freedom and support, and be proud of it. Droid does it, how about it, Dell - and HP - and IBM - and Lenovo? You guys quietly sell servers and make good money at it. Put a bit of support and marketing behind a cute brand with good support and you might be pleasantly surprised!Droid! :-) (This sound replaces "You've got Mail").
    Anonymous 1 year ago
    The glass is half empty or half full. While I'd rather look at it half full, while some vendors are nothing, it's still HALF arse!How about Dell stop half arse doing the job? What about that? Why should we be surprised at not liking, a half-way done job.It is Dell, who must demonstrate their true colors. Not end users. There all ways a bad apple in the population at large, form any camp. Dell, on the other hand, provides computers. Noe they need to decide if they want to promote the status-quo and FUD, or PROVIDE BETTER COMPUTERS.How can we even think, it's OK for Dell not to do their best? Isn't it clear, reputation is everything. What about simply quality? What about time, wasted with Windows? What about NEVER sell cheap parts that can only work with Windows, due to close driver anti-competition. People, why give up security and freedom?Oh no! People need to demand better, not less.Education and experience, is most of the problem. Here's the way to explain it; to the average "Joe". Computers systems have become exponentially complex. The absolute least of evils, currently, is Ubuntu. Ubuntu is truly getting better, dynamically faster; over time.
    Anonymous 1 year ago
    Steven, you have to let go and start coping. Ubuntu won't win. It's all in your head. Accept the truth! Only then can your soul be saved.
    Anonymous 1 year ago
    All of the stories were from UK publications like the Inquirer. If you look at Dell's UK website you won't find any Linux machines mentioned, if you look at the US website they are still offering a couple. However if you look more closely the only Ubuntu machines on offer are crap. There are only two machines that are offered to home users a mini10 and one laptop with a slow processor that can't be upgraded. There are a few more machines offered on the small business site but none of them contain a current processor.
    Anonymous 1 year ago
    Your "best guess", Steven? Then you don't really know any more than anyone else, do you. Ahem, couldn't you call Dell and find out?Dell's Linux offerings have always been meager and half-hearted at best, and hard to find. Do you think a customer wanting to purchase a Windows machine would need the same detective skills and determination? Would they be told "Oh you have to make phone orders only now"? You're not making a very good case that all those Ubuntugeddon (great word!) tales are wrong.
    Anonymous 1 year ago
    Goto http://dell.comChoose "For Home"Choose from the drop-down menu "Laptops and Minis"Scroll down on the left side to "Narrow your Selection"You get to choose any OS you like as long as it is from M$.What are they offering the typical consumer? Nothing.Repeat for Home/Desktops and all-in-ones... Same result.So Dell offers nothing for about half their customers.Repeat for "For Public Sector/K-12 Education"Choose DesktopYou don't even get a choice of OS on the "Narrow your selection".Is Dell trying to grow the base for customers wanting GNU/Linux or at least a choice of OS? No.
    Anonymous 1 year ago in reply to Anonymous
    Even trying to configure a laptop off of the secret Ubuntu Dell page, it's topped by "Dell Recommends Windows 7"...and partway through, a "talk to a representative" popup came up, with the caption "Dell Recommends Internet Explorer 8" on it.Thanks, Dell, for "offering" me Linux (but not off of the main dell.com page, as far as I can tell), all the while insisting that I don't want it...I notice that right now if I configure the one Dell Ubuntu Inspiron 15 laptop model they offer with Ubuntu Linux with the same hardware off of the Windows site they push you to from the main page, the Windows one is offering me $574. Ubuntu Linux with exactly the same hardware: $689. Jerks.(To be fair, it looks like that's partly because they're offering a huge discount ($199) right now off the price if you bump up their Windows sales numbers rather than buying the full-price Ubuntu laptop...)
    Anonymous 1 year ago in reply to Anonymous
    They only offer one laptop Inspiron 15n and one netbook Mini 10n !! Wow, what a choice :)
    Anonymous 1 year ago
    I'm still not too happy about them changing "Ubuntu is more secure than Windows" to "Choose Ubuntu if you're interested in Linux Programming"
    Anonymous 1 year ago in reply to Anonymous
    Microsoft's money talks..
    Anonymous 1 year ago
    I checked the US Dell website and stand corrected.My apologies to Dell for doubting it :(

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