Shark Tank: Surprisingly human

by Sharky

April 18, 2001 —

Pilot fish at a technical support call center fields a call from a user:

Fish: Thank you for calling [company name]. My name is Tom. Can I get your area code and phone number please?

User: (Series of beeps as user punches his telephone number into the keypad.)

Fish: Sir, please tell me your area code and phone number.

User: (Again the touch-tone beeps as user keys in his telephone number.)

Fish: Sir, I'm a human. I need you to verbally tell me your area code and phone number please.

User: Oh!

Computerworld