Negotiation of a CRM software license agreement

July 28, 2003 —

This previously recorded teleconference covers best practices for negotiating a customer relationship management (CRM) software license agreement. It explores negotiating strategy and process to follow to get a great deal and the terms and conditions to look for in a contract. If you don't have time to listen to the presentation, download the slides which are definitely worth a glance.

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Gartner Group