CEB recently conducted a survey of more than 125,000 customers to see what impact service has on loyalty and how businesses can drive that loyalty. The message is clear: businesses need to make customer service easier for their customers.
In this eBook, we'll show how your customers, employees and brand can come together to earn a "customer for life."
A mobile app is best understood, first, as consisting of two halves. This e-book will take you through each half, layer by layer to help you understand what to think through when building a mobile app to deliver an amazing mobile experience.