• Apple stores: Crazy customers and homeless webcasters

    Posted February 18, 2011 - 1:21 pm

    What happens in the secret world of Apple stores? Apparently a lot of things: evil customers, homeless webcasts, and drug dealers--at least, according to an anonymous Apple store employee who recently dished to Popular Mechanics .
  • What Wal-Mart buys, America eats: How IT sets the table

    Posted January 24, 2011 - 12:59 pm

    Wal-Mart's IT assets are critical to its healthy food initiative and its expansion of small-footprint stores into urban America. Here's a quick rundown by application class and infrastructure.
  • Microsoft fights 'Apple Store,' as generic; doesn't mention 'Windows'

    Posted January 12, 2011 - 2:27 pm

    Microsoft defends efforts to privatize public words. Except Windows(tm), Arc(tm), Freelancer(tm), Fluent(tm), Groove(tm), Natural(tm)...
  • Aping Apple in retail leaves Microsoft looking like an old-man shoe store

    Posted January 5, 2011 - 5:07 pm

    Microsoft is set to underwhelm more shoppers as it prepares to open its eighth retail store, across the aisle from an Apple store in a Seattle mall.
  • Tricks, traps of holiday gift cards: Worst hidden pitfalls

    Posted December 22, 2010 - 10:51 pm

    For last-minute holiday shoppers, gift cards make convenient (if impersonal) presents. Retailers also love gift cards, which recipients often lose or forget to use. According to a recent Consumer Reports survey, 27 percent of gift card recipients this year haven’t redeemed one or more of their cards, up from 19 percent a year ago. And financial analyst firm TowerGroup estimates that consumers forfeited $8 billion last year due to lost, expired, or unredeemed gift cards.
  • 5 Cyber Monday websites for finding great deals

    Posted November 29, 2010 - 12:15 pm

    If you missed out on all the shopping deals on Black Friday, don't sweat it because more deals are coming your way, thanks to the National Retail Federation's annual Cyber Monday promotional event.
  • Amazon leads Black Friday online spending increase

    Posted November 29, 2010 - 10:21 am

    U.S. online shoppers spent $648 million, 9% more than last year, on Black Friday, the official kickoff to the lucrative holiday shopping season, online researcher comScore reports.
  • Retailers Going Green, But Customers Remain Apathetic

    Posted November 22, 2010 - 10:59 am

    You have to feel bad for most retailers: The global economy tanked in 2008, sales plummeted and many well-known chains went out of business. Today, shoppers have come to expect half-price sales on nearly everything in stock.
  • How Retailers Are Using Location-Based Services

    Posted November 4, 2010 - 9:52 pm

    By integrating Foursquare and other location-based services with enterprise applications, companies can make loyalty programs more effective.
  • Targeted attacks rise, retail sector under siege

    Posted October 26, 2010 - 2:15 pm

    Targeted attacks via fraudulent and dangerous e-mail are on the rise, according to a Symantec report published today.
  • RFID Tags Arrive on Store Floor as Retailers Go After ROI

    Posted July 29, 2010 - 4:54 pm

    For the retailing industry, the adoption of radio-frequency identification (RFID) technology this decade has been one long, strange journey: Periods of irrational exuberance followed by times of great frustration and confusion; expensive pilot projects riddled with technical, standards-based and cost complexities; and a widespread belief among those retailers or CPG manufacturers that were forced into the RFID universe that it is a technology solution in search of a problem.
  • Five top tactics in retail theft today

    Posted April 30, 2010 - 12:20 pm

    While the lousy economy of the past two years certainly hit retailers hard in the form of slow business, many stores had another problem to contend with as well: Increased theft. 2009 created "the perfect storm in retail shrink," according to Derek Rodner, vice president of product strategy at Agilence, a maker of retail loss prevention products.
  • BI gives fashion jeansmaker a leg up

    Posted September 18, 2009 - 4:35 pm

    With more than 62 True Religion stores supplying copious point-of-sale data, True Religion has embraced business intelligence software to help it reach its goal of $1 billion in annual sales.
  • Retail IT: Alignment Woes, Legacy Costs Mean Trouble

    Posted April 20, 2009 - 9:27 am

    The recession and the subsequent sea of red ink on retailers' bottom lines are also shining a harsh light on retail IT departments -- in turmoil because they are out of alignment with business peers on core strategy and governance issues and beset with legacy application maintenance costs and snowballing tech-project backlogs.
  • Circuit City May Rise From Dead

    Posted April 15, 2009 - 10:58 am

    First CompUSA, now Circuit City. Electronics retailer Systemax is busy exhuming the remains of failed consumer electronics retailers, obviously hoping to persuade customers to remember the brand but not the negative baggage associated with it.
  • The Art, Software Behind Placing Coca-Cola Products

    Posted April 6, 2009 - 9:19 am

    You'd probably be surprised at the amount of time that the people who place Coca-Cola products on retailers' shelves spend thinking about how and why you choose a particular soft drink.
  • Imagining a Microsoft Store

    Posted February 13, 2009 - 5:01 pm

    I've been trying to wrap my head around what such a Microsoft store would look like.
  • Microsoft plans stores, hires Dreamworks exec

    Posted February 12, 2009 - 9:24 pm

    Microsoft plans to open its own retail stores to "transform the PC and Microsoft buying experience," the company said Wednesday as it hired an executive to run the retail operation.
  • Security problems still plague retailers' wireless LANs

    Posted February 9, 2009 - 3:24 pm

    A large-scale scan by Motorola's AirDefense group has found that wireless LAN vulnerabilities in retailer networks though much improved over last year, are still all too common, despite repeated, widely-publicized wireless security breaches.
  • Online shoppers satisfied, survey shows

    Posted December 31, 2008 - 2:43 pm

    Were you satisfied with your holiday shopping experience? That's the question that researcher ForeSee Results asked more than 9,000 holiday shoppers to find which retailers provide the most satisfying shopping. Retailers were graded on a 1-100 scale with 100 the most satisfied. In the results, those who shopped online gave their experience an average satisfaction rating of 90, while offline retail shopping received an average rating of 72. I guess even holiday shipping delays are preferable to the mad, chaotic rush of retail shopping on black Friday.
  • Social networks change the online retail game

    Posted December 16, 2008 - 3:44 pm

    Tips for adding a social networking component to your online retail store.
  • Geeks at Your Service: Secret of Best Buy's Success

    Posted November 17, 2008 - 12:55 pm

    Great in-store customer service is important, but excellent customer service after you leave, well that stands apart from the crowd. Best Buy has differentiated itself with just that strategy.
  • The Insider's Guide to Black Friday Bargains

    Posted November 13, 2008 - 11:48 am

    This year's holiday shopping season is expected to be a buyer's market, as struggling retailers offer very competitive prices to attract customers. Shoppers can use the economic downturn to their advantage, especially if they do their homework ahead of time. Here are some tips and tricks.
  • AppLabs eCommerce Survey: Holiday Season, 2008

    Posted November 4, 2008 - 8:47 pm

    A survey by AppLabs finds that more than 25% of respondents are concerned that their websites are at risk for failure. AppLabs is the largest independent global IT services company specializing in quality management, testing, and certification solutions.
  • Oracle buys Advanced Visual Technology

    Posted October 1, 2008 - 9:36 am

    Oracle has bought Advanced Visual Technology, a maker of space-planning software for retailers, for an undisclosed sum, it said Wednesday.

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