What software practices will make enterprise IT more relevant to business computing? Smith said changing the perception from buying software to buying a service to get something done is key.
"Do people really want to buy software? I would say no," he said. "People want to buy a service to get something done."
"Cloud and the new business realities have more of an outcome focus and charges should reflect value, not cost. The future of software is far from assured. Software is not dead, but it's not looking incredibly healthy as a business model for the long term. It's the outcomes that matter, not the technology."