See what people are saying about your business with VenueSeen

VenueSeen lets businesses monitor their online presence and reputation in photo sharing and social networks.

By Erez Zukerman, PC World |  Small Business, Marketing

Apart from photos, VenueSeen also lets you look at tips and reviews. When I tested the service in a pre-launch sneak peek, it only pulled in text updates from Foursquare. Text reviews can be more important than photos, especially for finding out about disappointed customers and things to improve. That's why I was surprised to discover there is no way to reach the users who posted the reviews: Clicking their username or thumbnail does nothing. This can be frustrating, especially when you stumble on a negative review and want to reach out to the customer and make amends. (On the other hand, "Is Yelp Fair to Businesses?" tells a cautionary tale about customer contact gone awry.--Ed.)

Despite this shortcoming, VenueSeen is an invaluable service for local brick-and-mortar businesses. Monitoring your online presence isn't just for big corporations anymore, and VenueSeen's clear and simple interface makes this task manageable, and even fun.

Note: The Download button takes you to the vendor's site, where you can use this Web-based software.

Originally published on PC World |  Click here to read the original story.
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