Earlier this month, Gmail, the popular e-mail service provided by Google, experienced a service outage that left some users without their e-mail for 24 hours. Some of the users who were affected Aug. 15 included customers of Google Apps, Google's software as a service (SaaS) suite that includes Gmail, calendar, documents & spreadsheets, instant messaging and wikis.
The incident begged questions such as: how reliable are online e-mail systems like Gmail? Are they a viable alternative to traditional, on-premise e-mail systems? CIO asked Michael Osterman, president of Osterman Research, who has studied the messaging and communications facets of software, both the installed on-premise variety and SaaS since his company's founding in 2001. Osterman says the Google outage demonstrates the need for Gmail to have an offline mode, but thinks a lot of this is only news because it's happening to the high-profile Google.
Sidekick: The Good News & the Bad News Either way you look at it Microsoft Data Center management did not follow standards or best practices in this failure. In which case it makes me wonder more about the outsourcing of corporate data much less personal data.
- mburton325
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