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On-demand software news, reviews, and tips, covering Software as a Service (SaaS) and Platform as a Service (PaaS) topics, including Google Apps, Office 365, Salesforce.com, and other hosted software and services.
  • Microsoft's 13 worst missteps of all time

    Posted January 19, 2013 - 8:03 am

    DOS 4.0, Zune, and Windows 8 are but a few of the landmarks among 25 years of failures Redmond-style
  • How consumerization of IT led Kaplan to Google Apps

    Posted January 17, 2013 - 4:30 pm

    At Kaplan, a genuine enthusiasm for technology comes from the top: Its CIO embraces the consumerization of IT and wants employees to be as excited about technology as he is. That culture led Kaplan to migrate from Microsoft Exchange to Google Apps and, mostly recently, to Google+.
  • SaaS in 2013: Companies and trends to watch

    Posted January 4, 2013 - 5:28 pm

    As 2013 begins, the SaaS (software as a service) market is set to heat up even more, as well as potentially undergo a number of key shifts. Here's a look at a series of key SaaS vendors and trends to watch as the year unfolds.
  • 2012: The year cloud computing took a bite out of IT

    Posted December 24, 2012 - 2:06 pm

    As new public cloud plays leap in and the private cloud slowly evolves, we're on the brink of a shift to cloud computing for critical business workloads
  • 11 predictions for enterprise software in 2013

    Posted December 17, 2012 - 4:35 pm

    The end of each year sparks an occasion for rumination on the past, as well as a longing gaze into the future. We shined up our crystal ball, rubbed our chin for a while, and sought opinions from industry analysts on what the future holds for the enterprise software market.
  • 6 ways social media affected the enterprise in 2012

    Posted December 14, 2012 - 12:32 pm

    Social media has changed more than the way companies market and promote themselves. Social networking has also changed the way companies recruit, how they communicate internally and how they handle sensitive data.
  • Boards want to learn about emerging IT issues

    Posted November 15, 2012 - 4:18 pm

    Directors admit they aren't adequately engaged in topics such as social media and IT-enabled business innovation
  • Getting the most from IaaS

    Posted October 15, 2012 - 9:03 am

    Infrastructure-as-a-service lets users take advantage of the benefits of the cloud without locking down to a particular cloud provider. But becoming 'cloud-agnostic' requires new tools and mindsets. Insider (registration required)
  • Help desk, rebooted: Social, mobile remake tech support

    Posted October 13, 2012 - 8:49 pm

    At least one analyst is predicting social, mobile and cloud technologies will spell the end of the corporate help desk. Not so fast, say corporate IT leaders.
  • Polish town highlights oddities in Facebook's personal data disclosures

    Posted September 14, 2012 - 11:20 am

    Facebook's store of data about its users holds some surprises, and not just in the sheer quantity of data it is sitting on. Among the surprises it held for me was Słupsk.
  • 5 steps to kicking your IT outsourcing addiction

    Posted September 10, 2012 - 6:15 am

    Increased flexibility, faster delivery, and -- yes -- reduced cost can be yours if you approach insourcing with these five tips in mind
  • The Grill: Ramon Baez on outsourcing challenges at Kimberly-Clark.

    Posted August 27, 2012 - 3:16 pm

    Ramon Baez, who was recently named global CIO at HP, reflects on five years' of successes and challenges in his previous role as CIO at Kimberly-Clark.
  • Why Microsoft Really Bought Yammer

    Posted August 2, 2012 - 4:52 pm

    What made Microsoft want to spend more than $1 billion for the social networking company? It could be because Yammer successfully marketed its business virally, offering a basic service for free and then convincing customers to pay for additional features.
  • Build a private social network that employees will actually use

    Posted July 30, 2012 - 11:01 am

    More and more companies are creating private social networks that help their employees learn from each other and drive the business forward. Here are tips from four companies that are finding success with internal social networks.
  • 10 disaster preparedness questions to ask your cloud services provider

    Posted July 19, 2012 - 3:05 pm

    A typical cloud contract contains uptime clauses and credits for missed service levels, but it often fails to adequately protect the enterprise customer. Here are 10 questions the intelligent cloud customer can ask to make sure they are sheltered from potential disaster.
  • How to manage IT contractors

    Posted July 18, 2012 - 1:51 pm

    Contract IT workers may walk, talk and code like staff, but in fact they're not company employees -- something managers should keep in mind. Insider (registration required)
  • How to analyze your website's performance

    Posted July 9, 2012 - 7:44 am

    Building a website--whether you're selling products or creating a blog or another information-based site--has always presented a challenge. You have complete control over your content, but virtually no control over who's consuming it. Analytics tools have been part of the Web world for years, but many site owners haven't fully explored them out of fear that they're too difficult to use.
  • 10 signs your IT outsourcing provider wants to dump you

    Posted July 3, 2012 - 10:16 am

    IT service providers and their customers have gotten better at building arrangements likely to work for both parties over the long haul, but sometimes relationships fall apart. Here are 10 ways to know your outsourcing provider wants to break up with you.
  • Cloud-based Office tools: Right for you?

    Posted June 26, 2012 - 10:10 am

    When you're adopting cloud software, you need to think about features and functions, of course, as well as the costs involved. But process changes and user training can be even bigger factors.
  • Spammers tune their game to stay ahead of filters and law enforcement

    Posted June 7, 2012 - 10:32 am

    When Microsoft slayed the notorious botnet Rustock, which had been sending as much as 40 percent of all spam worldwide, in March 2011, it forced the volume of spam into a decline from which it has never fully recovered.
  • IT skills: Jumping the chasm

    Posted June 4, 2012 - 11:33 am

    The current tech talent gap is just the first sign of a coming revolution in the IT labor market. Here's how to secure your footing now and brace for what's ahead.
  • Tech guns for hire: 5 places to find skilled IT contractors

    Posted May 23, 2012 - 3:42 pm

    Need outside help for your next IT project? It's easy to hire tech freelancers online, but how do you separate the wheat from the chaff? Here are the resources and tips you need to know about.
  • IT outsourcing: Will CIOs reclaim their power?

    Posted May 21, 2012 - 2:02 pm

    Independent cloud-based IT service management tools could enable CIOs to wrestle back control of IT once and for all, argues A.T. Kearney's Arjun Sethi.
  • 5 outsourcing trends to watch

    Posted May 10, 2012 - 3:30 pm

    The deals are getting smaller, with new pricing models, while security and cloud computing become hot topics.
  • Hostage crisis in the cloud: Can you rescue your data back?

    Posted May 7, 2012 - 11:51 am

    Outsourcing contracts typically include termination and transition assistance provisions that outline the IT service provider's responsibilities regarding returning data. IT buyers are surprised to find out that their cloud computing contracts contain no such provisions.

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