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On-demand software news, reviews, and tips, covering Software as a Service (SaaS) and Platform as a Service (PaaS) topics, including Google Apps, Office 365, Salesforce.com, and other hosted software and services.
  • 10 disaster preparedness questions to ask your cloud services provider

    Posted July 19, 2012 - 3:05 pm

    A typical cloud contract contains uptime clauses and credits for missed service levels, but it often fails to adequately protect the enterprise customer. Here are 10 questions the intelligent cloud customer can ask to make sure they are sheltered from potential disaster.
  • How to manage IT contractors

    Posted July 18, 2012 - 1:51 pm

    Contract IT workers may walk, talk and code like staff, but in fact they're not company employees -- something managers should keep in mind. Insider (registration required)
  • How to analyze your website's performance

    Posted July 9, 2012 - 7:44 am

    Building a website--whether you're selling products or creating a blog or another information-based site--has always presented a challenge. You have complete control over your content, but virtually no control over who's consuming it. Analytics tools have been part of the Web world for years, but many site owners haven't fully explored them out of fear that they're too difficult to use.
  • 10 signs your IT outsourcing provider wants to dump you

    Posted July 3, 2012 - 10:16 am

    IT service providers and their customers have gotten better at building arrangements likely to work for both parties over the long haul, but sometimes relationships fall apart. Here are 10 ways to know your outsourcing provider wants to break up with you.
  • Cloud-based Office tools: Right for you?

    Posted June 26, 2012 - 10:10 am

    When you're adopting cloud software, you need to think about features and functions, of course, as well as the costs involved. But process changes and user training can be even bigger factors.
  • Spammers tune their game to stay ahead of filters and law enforcement

    Posted June 7, 2012 - 10:32 am

    When Microsoft slayed the notorious botnet Rustock, which had been sending as much as 40 percent of all spam worldwide, in March 2011, it forced the volume of spam into a decline from which it has never fully recovered.
  • IT skills: Jumping the chasm

    Posted June 4, 2012 - 11:33 am

    The current tech talent gap is just the first sign of a coming revolution in the IT labor market. Here's how to secure your footing now and brace for what's ahead.
  • Tech guns for hire: 5 places to find skilled IT contractors

    Posted May 23, 2012 - 3:42 pm

    Need outside help for your next IT project? It's easy to hire tech freelancers online, but how do you separate the wheat from the chaff? Here are the resources and tips you need to know about.
  • IT outsourcing: Will CIOs reclaim their power?

    Posted May 21, 2012 - 2:02 pm

    Independent cloud-based IT service management tools could enable CIOs to wrestle back control of IT once and for all, argues A.T. Kearney's Arjun Sethi.
  • 5 outsourcing trends to watch

    Posted May 10, 2012 - 3:30 pm

    The deals are getting smaller, with new pricing models, while security and cloud computing become hot topics.
  • Hostage crisis in the cloud: Can you rescue your data back?

    Posted May 7, 2012 - 11:51 am

    Outsourcing contracts typically include termination and transition assistance provisions that outline the IT service provider's responsibilities regarding returning data. IT buyers are surprised to find out that their cloud computing contracts contain no such provisions.
  • How secure are your Facebook apps?

    Posted April 28, 2012 - 7:00 am

    How well do Facebook apps protect your privacy? Before you download something new and agree to share information, check out how Privacyscore rates its first.
  • 4 new IT outsourcing pricing models gain popularity

    Posted April 13, 2012 - 9:52 am

    Enterprises that have gone the outsourcing route now expect more value from their IT service providers and IT service vendors want potentially higher-margin work. The combination has resulted in several new pricing models. CIO.com looks at four emerging options.
  • How a CFO and an IT chief cooperate to add value at Able Engineering

    Posted March 29, 2012 - 11:36 am

    For Gregg Leach, CFO of aircraft overhaul and repair business Able Engineering, the need to involve the IT department on major projects was never questioned. "I've got more background in IT than I do in finance," said the finance chief, whose previous work experience included serving as the CIO of a health care company, and IT positions with finance components.
  • 5 business analytics tech trends and how to exploit them

    Posted March 26, 2012 - 2:48 pm

    Big Data. Faster infrastructure. Falling costs. Mobility. Social media. CIOs at John Hancock, Shopzilla and other organizations say these IT trends are transforming how their companies process data to gain valuable business intelligence.
  • 9 IT outsourcing RFP response red flags

    Posted March 18, 2012 - 7:30 am

    From pricing and skills to SLAs and negotiation protocol, businesses can encounter many pitfalls when evaluating proposals for an IT outsourcing project. Here are nine telltale signs that a vendor might not be the right fit for the project.
  • Offshore outsourcing can boost agility

    Posted March 6, 2012 - 8:29 am

    Labor arbitrage fades. And easy access to qualified talent and service quality may be declining. But offshore outsourcing can deliver an unexpected but welcome benefit -- increased enterprise agility, according to Duke University researchers.
  • Your business has a Facebook page -- does it need a Website?

    Posted February 2, 2012 - 10:24 am

    Integrating your website with social media sites is typically the best approach to online marketing and ecommerce, but are there times when it makes sense to use Facebook instead of a traditional business website?
  • Students turn social media skills into social business strategy

    Posted January 30, 2012 - 9:29 pm

    San Jose State University and IBM partner in a real-world project to help students translate their Facebook and Twitter prowess into powerful business strategies.
  • Your complete guide to Facebook Timeline

    Posted January 28, 2012 - 8:47 am

    Like it or not, he switch is coming within "the next few weeks." Here's everything you need to know.
  • Need an agile infrastructure? Do your homework

    Posted January 18, 2012 - 3:55 pm

    To keep pace with a fast-changing business environment, these companies are ditching inflexible legacy systems in favor of software as a service and cloud computing. Are they getting the speed, flexibility and cost savings they thought they would?
  • 5 tips to keep IT outsourcing on track as global providers cut

    Posted January 15, 2012 - 8:31 am

    Are you prepared as global IT outsourcers shrink onshore staff? These tips will help you keep projects moving as offshore IT service provides cut back on the on-site staff that used to work as liaisons between customer and provider.
  • 7 signs you've outsourced too much to IT service providers

    Posted January 8, 2012 - 8:44 am

    Have you outsourced too many IT services? Once an organization gets a taste of the benefits of IT outsourcing, the hunger for more naturally increases. But the ROI quickly diminishes as internal IT service organization shrink. If these seven traits apply to your company, you've outsourced too much.
  • 'Server huggers' impede cloud migrations

    Posted January 5, 2012 - 1:23 pm

    Chipita America has become almost serverless over the past six years by moving its ERP, EDI and BI systems, Office and Exchange applications and file servers to the cloud.
  • How to guard your data as it travels among cloud providers

    Posted January 5, 2012 - 12:00 pm

    Some cloud computing vendors outsource parts of their services to subcontractors, who may in turn outsource to others. Here's how to know who has your company's data and how secure it really is.

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