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On-demand software news, reviews, and tips, covering Software as a Service (SaaS) and Platform as a Service (PaaS) topics, including Google Apps, Office 365, Salesforce.com, and other hosted software and services.
  • Why Enterprises Are Moving to Google Apps, Gmail

    Posted June 15, 2009 - 10:16 am

    During the past year, more enterprise features have been added to Google Apps, including the ability for IT groups to have greater control for what new features are rolled out to their users. Google Apps also work better with BlackBerry e-mail, as it created a connector to BlackBerry Enterprise Server. And most recently Google announced that enterprise users of Google Apps could access Gmail through an Outlook client.
  • Racing Toward an iPhone App

    Posted June 8, 2009 - 10:36 am

    For Travis Warren, playtime on the iPhone is over. His company, WhippleHill, which serves private schools across the country, spent the last six months working on an iPhone app that hooks into its Web-based services. WhippleHill plans to roll out the new iPhone app to some 350 schools next month.
  • SaaS not fine enough for wool researcher

    Posted June 1, 2009 - 8:58 pm

    Implementing an enterprise content management system to facilitate the consolidation of 20 Web sites is stretching the limits of today' software-as-a-service offerings, according to Australian Wool Innovation (AWI), which went down the path of a more traditional, in-house application.
  • SaaS Benefits Governments Big and Small

    Posted June 1, 2009 - 1:15 pm

    With 1.9 million workers on the federal payroll, many U.S. government departments have more employees than there are citizens in the town of Vernon, Conn. Yet the 30,000 people who call Vernon home get the same benefits from SaaS that big government does.
  • Early Cloud Adopters Ride Out Hype Cycle

    Posted June 1, 2009 - 10:00 am

    Making decisions about an over-hyped, under-delivering technology amid today's unrelenting economic pressures certainly isn't easy. So to help uncloud your thinking, we looked into exactly how several companies across various industries are experimenting with cloud computing.
  • Salesforce.com Punch-List for Marketing VPs After Rollout

    Posted June 1, 2009 - 9:42 am

    Your company's CRM system is turned on. Leads are flowing out to the sales team. Now what? Where do marketers need to spend time in the system? What decisions will the marketing team have to make? How should you measure success?
  • Ignoring your business's browser? That's a mistake

    Posted May 19, 2009 - 1:48 pm

    The new variety of browsers and an increased dependence on browser-based apps change the game for IT
  • City of Carlsbad connects to the cloud

    Posted May 18, 2009 - 5:11 pm

    For Gordon Peterson, director of IT for the city of Carlsbad, Calif., Microsoft's Business Productivity Online Suite is both a hosted e-mail service and a disaster-recovery plan. The data is hosted at a Microsoft owned and operated data center in Redmond, Wash., and mirrored to a second site in Virginia. "There's full failover," Peterson says.
  • Cloud computing: Pros and cons

    Posted May 18, 2009 - 4:50 pm

    Fast start-up, scalability, business agility, and faster product development are just some of the promises of cloud computing. But watch out, there is also a downside.
  • 10 cloud computing companies to watch

    Posted May 18, 2009 - 4:45 pm

    Generally speaking, cloud providers fall into three categories: software-as-a-service providers; infrastructure-as-a-service vendors that offer Web-based access to storage and computing power; and platform-as-a-service vendors that give developers the tools to build and host Web applications. Here are 10 cloud companies that are worth watching.
  • FAQ: Cloud computing, demystified

    Posted May 18, 2009 - 4:42 pm

    Everyone in the IT industry is talking about cloud computing, but there is still confusion about what the cloud is, how it should be used and what problems and challenges it might introduce. This FAQ will answer some of the key questions enterprises are asking about cloud computing.
  • What CIOs Need To Know about Desktop Video Conferencing

    Posted May 18, 2009 - 3:38 pm

    At Purdue Pharma, CIO Larry Pickett found the only issue he had with desktop video conferencing was that his vendor, Microsoft, had an instant messaging (IM) client that was built in and enabled by default, which goes against his company's policy of banning IM. Disabling the client added complexity to installing the application across the enterprise, which could result in lower utilization of the tool than he had expected.
  • What Happens to the Data When An Online Storage Site Closes?

    Posted May 15, 2009 - 10:43 am

    Online storage sites, the toast of the Internet circa 2006, are shutting down in droves, putting the data and images of their users in jeopardy.
  • CRM on the Cheap: Five Strategies That Really Work

    Posted May 11, 2009 - 1:52 pm

    Your company has acknowledged that the business needs a new CRM system. But the CFO is nervous about the costs. Here are some cost containment tactics and strategies that really work.
  • Are security issues delaying adoption of cloud computing?

    Posted April 27, 2009 - 2:00 pm

    There's a long list of security issues that should be resolved before businesses jump into cloud computing, even if they see cost-savings as a primary driver.
  • Explaining Salesforce.com to the CEO: Top 5 Payoffs

    Posted April 27, 2009 - 9:59 am

    Like any CRM vendor, Salesforce.com has its share of sales messages that may make for good press, but aren't all that relevant to a CEO. Cloud computing. APIs and infrastructure? Though you need to understand those issues as an IT pro, leave that discussion at the door when you go to see the CEO.
  • Keeping customers: It's not about money, but trust

    Posted April 23, 2009 - 2:37 pm

    In order for the channel to succeed in today's increasingly competitive marketplace, partners must concentrate on fostering good relationships with their customers.
  • What to do if your cloud provider disappears

    Posted April 20, 2009 - 1:31 pm

    Whether you trust the cloud to host your data, a critical application, or your entire app development effort, there are four steps you can take to make sure the death of your cloud vendor doesn't kill your business as well.
  • 5 Misunderstood Facts About ERP

    Posted April 20, 2009 - 9:48 am

    Think you know everything about ERP? Here are five things to consider:
  • Can IT manage the cloud? These CTOs can

    Posted April 15, 2009 - 4:59 pm

    As CTO at Agora Games, Brian Corrigan needs to quickly ramp up and then cut his computing capabilities as new games come on the market, become all the rage, and eventually fade into so-so status. So it's little surprise that he's joined the growing ranks of companies buying computing, storage, and networking power as they need it from the cloud. What is surprising is that Corrigan and a number of other IT managers say that the use of virtualization and open source monitoring tools lets them do just as good a job, if not better, monitoring and managing virtual machines in the cloud as equipment in-house or in a collocation facility.
  • Why Chiquita Chose SaaS Apps from Upstart Workday

    Posted April 13, 2009 - 11:07 am

    Chiquita needed an IT system overhaul and big business-process change. Both Chiquita's HR and IT departments knew what the company needed. "What we were looking for was a global HR system that could truly not just manage a database of employees but actually help us manage employees more effectively from a talent management, performance management and skillset perspective," Singh says. "And, oh yeah, adding payroll would be a 'nice to have' as well."
  • Salesforce's Force.com Platform, Demystified

    Posted April 13, 2009 - 10:58 am

    When online security firm Websense needed to extend an internally-developed tool for creating customer quotes, CIO Jim Haskin was faced with a choice: Continue to build the system in-house or move application development to a third-party service.
  • Macs in the Enterprise: ERP

    Posted April 13, 2009 - 10:21 am

    Brian Keare stares at a complex dashboard on his Mac all day long, watching sales and inventory flow in and out of his small company in southern California. "Who would have thought that a finance guy like me would be on a Mac?" says Keare, CFO of Circle of Friends, which sells baby bath products.
  • Windows Azure: Microsoft banks on programmer loyalty

    Posted April 6, 2009 - 4:53 pm

    Programmers have written uncountable desktop and client/server applications over the decades that have inextricably linked independent software developers and corporate IT shops to Microsoft. Now the company aims to do the same for cloud-based software by luring loyal programmers to its Windows Azure environment.
  • President of Microsoft Business Division on Online Office

    Posted April 6, 2009 - 10:45 am

    Stephen Elop, president of the Microsoft Business Division, spoke to attendees at the Web 2.0 Expo in San Francisco on the status of a fully web-based version of Microsoft Office, the business models for selling software on the Web and the company's efforts to make its products more interoperable.

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