On-demand Software

Implementing the right customer contact center tools can boost customer satisfaction and drive down costs. This guide highlights the technologies that are transforming the interaction agents are having with customers.

Dramatically enhance the legal department's oversight, while simplifying e-discovery and making the e-discovery process more efficient than in other models.

Let's examine four ways Cloud Platform-as-a-Service (PaaS) offerings can improve performance while reducing operational costs. Learn how a PaaS system operates, plus how you can use this cloud-based enterprise solution to meet your customers' needs and save money on budget expenses.

Although the term "SSO" seems self-descriptive, the technical approaches to accomplishing SSO get muddy for all but the identity security savvy IT manager.

Corporate security mandates and compliance requirements are driving new demands/requirements for identity and access management (IAM). Learn how you can extend your enterprise beyond the perimeter with stronger security, less risk and higher efficiency.

It's well known that the cloud is delivering unprecedented levels of operational efficiency, but optimizing cloud deployments requires careful planning. Get advice on choosing the right model - Saas, PaaS or IaaS, see which applications are ideally suited for the cloud vs. those that should remain in-house, and review a checklist of 8 essential items for public cloud service providers.

The popularity of SaaS is growing steadily, not only lowering overall costs, but making more efficient use of your IT staff. Learn how experts can help you architect a unique solution for your organization whether it's SaaS, a traditional model, or a combination of both.

SaaS is growing up. IT executives are recognizing the power of software as a service (SaaS) to reduce the amount of hardware and software owned and managed on-premises and also transform IT to meet business objectives more effectively. This paper reviews strategies to help make the transition more successful.

Now that employees are leaving the relative safety of the firewall to use online SaaS applications, enterprises need to adjust the way they manage employee identities. This White Paper from Ping Identity addresses why we need to centralize employees' IDs across applications.

At the very start of the IT industry, "monitoring" meant having a guy wander around inside the mainframe looking for burnt‐out vacuum tubes.