• adds socialytics with Radian6 acquisition

    Posted March 31, 2011 - 5:57 pm

    Early today, March 30, 2011, announced its intention to acquire social media analytics specialist Radian6 for $326M in a combination cash and stock deal that is expected to close in's second fiscal quarter ending July 31, 2011.
  • and Intuit tying QuickBooks to CRM

    Posted March 31, 2011 - 5:25 pm and Intuit announced Friday that they plan to integrate their respective CRM (customer relationship management) and QuickBooks accounting applications, in an alliance meant to further win the hearts and pocketbooks of the world's millions of small businesses.
  • buying social monitoring vendor Radian6

    Posted March 30, 2011 - 12:07 pm plans to buy social media monitoring vendor Radian6, whose technology tracks conversations occurring on social sites like Facebook, Twitter and LinkedIn, the company said Wednesday.
  • CRM: Avoid 3 user identity mistakes

    Posted March 22, 2011 - 11:57 am

    Putting customers aside for once, let's talk about your users who log in and work with CRM systems daily. Are you making any of these three big mistakes while managing user identities?
  • Salesforce Service Cloud 3 adds customer social networking

    Posted March 7, 2011 - 12:26 pm

    I was pleasantly surprised during an online presentation about's Service Cloud 3. At first glance, it looks like a simple and powerful customer relationship management (CRM) tool that takes advantage of social networking to help connect with customers.
  • deepens tie-in to Facebook

    Posted March 3, 2011 - 10:04 am is deepening the integration between its CRM (customer relationship management) and customer service software with the explosively popular social-networking site Facebook, will announce on Thursday at an event in New York.
  • shares take big hit

    Posted February 28, 2011 - 8:05 pm

    Shares of enterprise cloud computing company (NYSE: CRM) fell nearly 5 percent Monday after a Wall Street Journal article poked holes in the company's recent fourth quarter financial report and basic fundamentals.
  • The inherent unfairness of employee non-compete agreements

    Posted February 24, 2011 - 5:41 pm

    Maybe instead of pressuring prospective employees to sign non-compete agreements in order to keep them from going to a rival, companies should compete to keep their valued workers. Or just let them go.
  • Former execs form new security company

    Posted January 28, 2011 - 11:27 am

    Okta is a San Francisco-based identity and access management service provider led by CEO and co-founder Todd McKinnon, former head of engineering at, and president and co-founder Frederic Kerrest, who worked in sales and business development at the SaaS) provider.
  • Microsoft wins first round in clash with over former exec

    Posted January 27, 2011 - 10:29 am

    Chunklett snippets for all to see...
  • buys Dimdim

    Posted January 7, 2011 - 11:14 am announced Thursday it has purchased Web conferencing software vendor Dimdim for US$31 million, and plans to use the company's technology to augment its Chatter enterprise collaboration platform.
  • looks to be a developer destination with Heroku Ruby buy

    Posted December 8, 2010 - 10:20 pm

    The company lays out its platform-as-a-service plans in hopes of appealing to next-generation app developers.
  • Dreamforce 2010: 8 Cloud Lessons

    Posted December 8, 2010 - 5:52 pm

    I've been taking in as much of Dreamforce as I can, looking at the attendees, the sessions, and the lessons learned. Here are some flash impressions:
  • buys Ruby cloud-app platform Heroku

    Posted December 8, 2010 - 10:43 am said on Wednesday it will acquire Heroku, a company that specializes in hosting applications based on the Ruby programming language, for US$212 million.
  • Benioff trash-talks Oracle 'cash cows'

    Posted December 8, 2010 - 10:36 am CEO Marc Benioff trashes Oracle while introducing his company's cloud-based service. How will Larry Ellison respond?
  • rolls out free version of Chatter

    Posted December 7, 2010 - 4:21 pm on Tuesday announced Chatter Free, a version of its social collaboration software that includes a Facebook-like "invite" feature that enables paying users to invite anyone, even customers, to use Chatter.
  • gets Amazon cloud replication tool

    Posted December 1, 2010 - 10:43 am customers will be able to more easily mirror their data in real time to Amazon's Elastic Compute Cloud with a new service announced Wednesday by data-integration vendor Jitterbit.
  • 4 tech companies to whom shareholders are giving thanks

    Posted November 24, 2010 - 12:37 pm

    If you own shares in any of these four technology companies, you've got to be feeling pretty good these days.
  • HP looks to shut out Oracle with Salesforce deal

    Posted November 24, 2010 - 12:35 pm

    HP could be ready to kick out Oracle Siebel and choose Salesforce
  • Why onboarding at makes for better hires

    Posted November 24, 2010 - 12:25 pm

    Kirsten Wolberg, CIO of says her company makes onboarding a high priority because it ensures employees are up to speed quickly.
  • shares soar to all-time high

    Posted November 19, 2010 - 6:47 pm

    The Street is loving One day after posting solid third-quarter results, shares of the enterprise cloud-computing vendor soared 20.97, or 18.1 percent, to close Friday at 136.74. Add that on top of Thursday's gain of 5.62, and (NYSE: CRM) has gained 24.1 percent in two days.
  • shares jump after Q3 report

    Posted November 18, 2010 - 6:29 pm

    Enterprise cloud computing vendor on Thursday reported fiscal third quarter net income and revenue that exceeded analysts' estimates, sending shares higher in after-hours trading. tweetmeme_source = 'ITworld';
  • Chatter Teaches Lessons About Social Networks

    Posted October 5, 2010 - 4:59 pm

    Earlier this month, at the CIO Perspectives event in San Francisco, I got an ear-full from attendees about social networking systems. How should they be harnessed? Should they be allowed in the Enterprise? How do you make them more than just a waste of time?
  • Benioff tops tech CEO 'approval ratings'

    Posted September 20, 2010 - 12:57 pm CEO Marc Benioff currently has a 90 percent approval rating from his employees, beating out rival and Oracle CEO Larry Ellison as well as SAP co-CEOs Jim Hagemann Snabe and Bill McDermott, according to figures from careers website
  • The Two Most Dangerous CRM Reports

    Posted August 24, 2010 - 3:17 pm

    CRM systems are where the data about customer relationships are supposed to live, and they typically provide a report-writing system as well as dozens of canned reports. But reports are incredibly vulnerable to GIGO, and they immediately expose data quality problems. Let's look at issues that limit the validity and credibility of any reports in your CRM system.

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