• Vmware finds 'killer app' in add ons

    Posted August 4, 2010 - 9:54 am

    VMforce will let you build any Java application, but Salesforce add-ons will be the sweet spot.
  • Microsoft sues over 'crown jewel' patents

    Posted May 18, 2010 - 8:27 pm

    Microsoft sued in federal court on Tuesday, alleging that the customer-relationship management (CRM) vendor has violated nine of Microsoft's patents.
  • CRM Revamp Saves Labor, Boosts Productivity

    Posted May 12, 2010 - 11:20 am

    Established in 1999, The Montessori School of Bay Area is a registered non-profit daycare and preschool for 60 children that range in age from 3 months to 5 years, primarily among low-income families. After more than a decade in business, the school's central database was in dire need of an update to better organize the parent community, create stronger relationships with parents and various donors, and do a better job of tracking student activities, immunizations, and other important data.
  • VMware, building Java cloud platform

    Posted April 27, 2010 - 9:42 am

    VMware and are jointly developing a cloud computing service called VMforce designed for hosting Java applications, executives from the two companies said Tuesday.
  • and Jigsaw: How the Pieces Fit

    Posted April 23, 2010 - 3:48 pm

    The headlines about's Jigsaw acquisition are everywhere. What's it mean? Will it matter? Here's what this combination could do for your lead data.
  • Put Cloud CRM to Work

    Posted April 15, 2010 - 8:59 pm

    No matter how hard you work, you can't succeed in the small-business world if you don't put your customers first. But making the most of customer relationships isn't easy. Keeping your clientele engaged and coming back for more requires flexibility, a great memory, and creative thinking.
  • VMware, to unveil mysterious cloud computing service

    Posted April 13, 2010 - 9:41 pm

    VMware, Salesforce cloud announcement drives speculation.
  • Why Chatter Matters

    Posted April 12, 2010 - 3:56 pm

    Everybody knows that social networking sites are great for consumers and trend-followers. What's all this noise about's Chatter for business?
  • outage has customers tweeting

    Posted March 11, 2010 - 1:42 pm customers were abuzz on Twitter Thursday morning as the result of what they described as a North American outage.
  • CA extends identity management to apps

    Posted March 3, 2010 - 9:33 am

    CA Identity Manager can now be used to automate processes, such as provisioning and de-provisioning user access, for’s sales forecasting application.
  • Beyond CRM: SaaS slips into the mainstream

    Posted February 22, 2010 - 10:07 pm

    Customer relationship management applications are still the largest segment of the ballooning software-as-a-service market. But the landscape is changing. Pressured to provide faster and better service capabilities while also keeping a tight rein on capital costs, businesses of all sizes are turning to SaaS for everything from recruitment, hiring, workforce scheduling and payroll applications to procurement management and even central ERP systems.
  • launches private beta for Chatter

    Posted February 17, 2010 - 5:52 pm on Wednesday announced a private beta program for Chatter, the enterprise collaboration platform first announced last year, positioning it as an alternative to Microsoft SharePoint and IBM Lotus Notes.
  • enables business process building for cloud

    Posted February 3, 2010 - 12:22 pm

    The Visual Process Manager tool set automates, simplifies business process design.
  • CRM Tips: Don't Let Leads Die Prematurely

    Posted October 28, 2009 - 11:01 am

    Even if you're not a Monty Python fan, "Bring out your dead" from The Holy Grail movie is a sick but funny sequence. That vignette is surprisingly relevant to how you handle leads in your CRM system.
  • Salesforce-Adobe deal could boost profile

    Posted October 26, 2009 - 9:01 pm

    Flash linkage to helps establish the cloud platform as a separate entity from's core CRM system
  • Speed-building apps on

    Posted October 26, 2009 - 10:31 am

    It took just over 15 minutes for Shaul Gorsht to create a custom expense application from scratch complete with custom fields, a modified sharing model, adjusted layout and an approval process.
  • Behind Enemy Lines:, Rimini Street

    Posted October 17, 2009 - 10:04 pm

    Both tech vendors are aiming to change the rules of game for enterprise software. And while they're going about it with two different business models, the companies share some things in common.
  • Hosted call center app turns to Salesforce Service Cloud

    Posted October 16, 2009 - 10:17 pm

    You can thank Moore's Law and competition for the long-standing pattern of many expensive IT technologies coming down in price over time to the point where SMBs can afford them. Software-as-a-service and cloud computing have accelerated this trend, to the point where even sophisticated hosted call-center systems are now available for a fraction of the price that installed systems cost.
  • SaaS Vendors Can Win Over Customers with Honesty

    Posted October 11, 2009 - 9:26 pm

    How do, Workday, NetSuite and others respond to unplanned outages? With the type of honesty and transparency that is critical to the future of cloud computing. Watch and learn, Big ERP.
  •, Cisco partner on SMB call-center tech

    Posted October 5, 2009 - 11:44 am and Cisco Systems on Monday announced an offering for small and medium-size companies that integrates's on-demand, customer-service software with Cisco's unified communications technology.
  • Too Many Cooks Spoil the CRM System

    Posted September 21, 2009 - 9:49 pm

    Unlike most enterprise applications, CRM systems have users who want to be administrators. Danger lies ahead! Here's advice on how and why to just say no to admin rights.
  • Video

    Your Sales Management Software Should Always Be SaaS

    Posted September 16, 2009 - 11:58 am

    Every small business sales team starts small, usually with the owner doing sales, often using spreadsheets to track prospect details. Companies like ACT! have made millions providing structure and organization to prospect and customer tracking. But today, I strongly recommend using a hosted sales management program for two reasons: cost and control.
  • Raiders of the Lost Archive: SaaS, Disaster Recovery

    Posted September 9, 2009 - 8:56 pm

    The starting point for SaaS applications: everything related to the apps is in the cloud, so data maintenance, redundancy, and recovery is the responsibility of the SaaS vendor. But the reality is more complex.
  • rolls out VAR program for

    Posted August 26, 2009 - 12:09 am on Wednesday announced a VAR (value added reseller) program for its development platform, in a bid to spur wider adoption of the on-demand CRM (customer relationship management) vendor's homegrown technology.
  • 6 Areas To Watch After Rollout

    Posted June 22, 2009 - 2:48 pm

    By now, most organizations have used some sort of a SaaS application, so there's familiarity with the basics of hosted software. But CRM applications are by their nature much more likely to be integrated with other business-critical applications, either behind your firewall or in hosted data centers, so they present some new challenges. Furthermore, applications with really rich web-services APIs (such as Salesforce CRM) can surface operational, policy, and process issues in your IT organization.

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