• Salesforce suffers system wide outage

    Posted January 6, 2009 - 9:59 pm was down for under an hour on Tuesday, but users were left in the dark about the outage.
  • Best iPhone apps: SFA, CRM, and BI

    Posted January 6, 2009 - 1:02 pm

    The surprise among business applications that support the iPhone is how many of them have gone native. Of the seven business apps on our list, only one -- SugarCRM -- reaches the iPhone via the Safari Web browser. Native apps that tap, Oracle CRM, Oracle BI, QuickBooks, and SiteCatalyst come from the App Store.
  • Salesforce links to Google App Engine

    Posted December 8, 2008 - 10:39 am

    Salesforce is connecting its development platform with Google's App Engine, the companies announced Monday.
  • Salesforce reports confidence

    Posted November 28, 2008 - 11:55 am

    It's always educational to see who is making money when everybody else is not. In the retail business for example, dollar stores and discounters are raking it in. Bill collectors are going great guns in the down economy, and purveyors of get-rich-quick schemes are probably doing a little more business than usual these days.
  • Salesforce Reveals Details on Next Major CRM Upgrade

    Posted November 7, 2008 - 3:00 pm Tuesday detailed the upcoming "Winter '09" release of its core customer relationship management (CRM) software product.
  • links with Amazon and Facebook

    Posted November 3, 2008 - 9:33 pm has linked its platform to services from Facebook and, the companies said Monday.
  • Salesforce debuts Sites

    Posted November 3, 2008 - 11:01 am

    Salesforce is launching a new service for customers to host their Web sites on its cloud platform.
  • What to ask before saying yes to SaaS, cloud computing

    Posted October 30, 2008 - 9:18 am

    In a down economy with slashed IT budgets, when there's no tolerance for 18-month software implementations and the price tags of on-premise software are not falling, SaaS and cloud computing offerings are very attractive indeed.
  • NetSuite luring Salesforce customers with discount offer

    Posted October 22, 2008 - 11:14 am

    On-demand business software vendor NetSuite is trying to grab CRM (customer relationship management) customers from its rival Salesforce with an aggressive discount offer.
  • Economic woes may lower SaaS prices

    Posted October 17, 2008 - 9:18 pm

    The ongoing global economic crisis may spark a pricing war in the SaaS (software as a service) arena, according to a major vendor in the space.
  • treads fine line with InStranet buy

    Posted August 26, 2008 - 1:52 pm has continued to tread the fine line between building an ecosystem of partners and scaring away one with the agreement to buy InStranet, a developer of knowledge base software for customer-support centers.
  • SaaS integrator launches consultancy service

    Posted August 26, 2008 - 1:32 pm

    Users hoping to benefit from SaaS services such as Salesforce are to be offered help from a specialist consultancy. SaaSpoint, a Salesforce partner, has set up a consulting arm to make the SaaS migration easier.
  • Wall Street Beat: Salesforce, HP, M&A in the spotlight

    Posted August 21, 2008 - 7:27 pm

    Salesforce sales were strong but nevertheless gave investors cause for concern this week, while HP remains a stock market darling.
  • Dell links up with Salesforce's development platform

    Posted August 21, 2008 - 12:40 pm

    Dell has reached a three-year deal with Salesforce to use the latter's development platform to build software for its "entire global workforce," according to Salesforce CEO Marc Benioff.
  • Salesforce buys InStranet for call-center tech

    Posted August 20, 2008 - 8:19 am

    On-demand CRM (customer relationship management) vendor Salesforce has bought InStranet, maker of knowledge-base management technology for call centers.
  • VARs rethinking services

    Posted August 14, 2008 - 5:21 pm

    Last month, Microsoft CEO Steve Ballmer told channel partners to get with the program and focus on Software-as-a-Service, in particular, Microsoft's own new version of Software-as-a-Service called "Software Plus Services." It won't be an easy shift for a lot of VARs and integrators, but Microsoft's call to action was right on the money.
  • Gartner: CRM market up 23 percent in '07

    Posted July 7, 2008 - 1:54 pm

    Global spending on CRM (customer relationship management) software surged in 2007 to roughly US$8.1 billion, a 23.1 percent jump over 2006's total of about $6.6 billion, according to the research firm Gartner.
  • Salesforce's e-commerce engine favoring 'native' apps

    Posted June 30, 2008 - 7:24 pm

    Salesforce is developing an e-commerce engine, but only "native" applications need apply.
  • Salesforce offers toolkit for Google APIs

    Posted June 23, 2008 - 12:00 pm

    Taking its nascent relationship with Google one step closer, Salesforce announced Monday that it has released a toolkit for working with Google's data services APIs (application programming interfaces).

  • promotes development in the cloud

    Posted April 20, 2008 - 11:46 am

    Now that has proved that SaaS (software-as-a-service) is a successful business model, the company hopes to lead the way in cloud computing.
  • Salesforce announces integration with Google Apps

    Posted April 14, 2008 - 9:14 am

    Salesforce has integrated Google's online productivity applications with its on-demand CRM (customer relationship management) offerings. The deal heightens an existing partnership between the companies, marked in part by their pact to plug Google's AdWords service into Salesforce.

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