McAfee is not the first antivirus vendor forced to compensate customers for a damaging signature update. In 2005, Trend Micro spent more than $8 million appeasing customers, most of them in Japan, for a similar fiasco. In 2007, Symantec gave free backup software and extended Norton AntiVirus licenses by 12 months to compensate Chinese users when a buggy updated knocked out their computers.
Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld . Follow Gregg on Twitter at @gkeizer , or subscribe to Gregg's RSS feed . His e-mail address is email@example.com .
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