That, unfortunately, is probably true enough.
"This is the Internet, where we screw each other over for a jolt of satisfaction. There are peons and lulz lizards; trolls and victims."
That's true only to a certain degree.
People make fun of each other, slam those they know can't reach them, and generally act like idiots online because they believe no one can see them and they can get away with ignoring normal rules of etiquette.
There's a big difference between taunting people or enjoying a pointless flame war and doing things that actually injure the finances or reputations of those you abuse.
It's the point at which your freedom to swing your fist is overwhelmed by my right not to be punched in the nose.
There are plenty of lulz out there and plenty of irresponsible companies abusing the trust of their customers, if you're looking for someone to abuse.
Letting all the s*** trickle down to people who can't defend themselves and shouldn't have to isn't funny any more than the Three Stooges would be if Moe died of blunt-force trauma after Larry whanged him with a pipe wrench.
To identify the difference you have to be able to tell the difference between a clanky audio effect and the sound of a skull cracking, brain-liquefying act of murder.