The terrorist attacks were a turning point, and the operational vulnerabilities that were exposed after 9/11 continue to be tested by events worldwide, such as hurricanes, earthquakes, volcanic ash incidents, flu pandemics and campus violence, Gartner's Witty says.
IT pros agree.
"Everything from that day forward has prepared us to handle a crisis situation as part of normal operating procedures. We prepare further in advance for these situations, and we have good methodologies in place now. A decade ago it wasn't that way," Brandeis' Turner says.
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