A set of strong unique passwords to protect different sites and applications creates extra work for users that may be unwarranted, he says. "Without better user-facing support, passwords represent a growing burden of user effort that is better spent elsewhere," he says.
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Password support often consists of information on how to choose strong passwords, advice about how to recognize phishing, admonishments to check URLs carefully and to fend off keystroke loggers with antivirus software and updated software patching. "Thus, they receive, it appears, the advice that is most easily given, rather than the advice that addresses the harms they actually face," Herley writes.
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