Symantec's guilt isn't in question, however.
Given the chance to be honest and supportive of its customers, to add to the protection it had already promised to provide by offering timely information on how they could protect themselves from Symantec's security failure, Symantec chose to protect itself.
So Symantec was right in saying customers should protect themselves by not using pcAnywhere anymore, to protect themselves from Anonymous.
It just forgot the rest of the warning: that customers should also stop using Symantec's other security, antivirus and backup products as well, to protect themselves from Symantec.
Read more of Kevin Fogarty's CoreIT blog and follow the latest IT news at ITworld. Follow Kevin on Twitter at @KevinFogarty. For the latest IT news, analysis and how-tos, follow ITworld on Twitter and Facebook.