Symantec acknowledges it began investigating these questions on Aug. 7 and "fixed the issue within 24 hours by rolling the server software back to an earlier state," though the security vendor isn't saying how many Norton Online Backup customers were impacted. "As of August 8, no further instances of this error have occurred."
Ellen Messmer is senior editor at Network World, an IDG publication and website, where she covers news and technology trends related to information security. Twitter: @MessmerE. Email: firstname.lastname@example.org.
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