"In our 25 year history, Sophos has never experienced an incident quite like this, and we are taking every effort to resolve this issue as fast as possible. Once we have made it past this critical stage of assisting our customers to get back to normal, we will then share our full and detailed explanation of the root cause analysis behind this incident and the steps we have implemented to prevent this in the future," Sophos CEO Hagerman said. "We owe this to you."
Ellen Messmer is senior editor at Network World, an IDG publication and website, where she covers news and technology trends related to information security. Twitter: @MessmerE. Email: firstname.lastname@example.org.
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