MBAM 1.0 included a Recovery Portal that the help desk could use for PIN resets, and BitLocker recovery issues, but it still required that the user call the help desk for assistance. MBAM 2.0 provides users with a Self Service Portal.
There are still issues that may arise where users will need to escalate to the help desk for support, but the MBAM 2.0 Self Service Portal should minimize support calls, and reduce support costs. Users can easily acquire a BitLocker Recover Key or reset a forgotten BitLocker PIN.
System Center Integration
IT admins generally have a lot on their proverbial plate. Anything that can be done to streamline monitoring and management of IT resources makes IT admins lives easier, and frees them up to focus on more crucial matters. For organizations that use Microsoft System Center Configuration Manager, MBAM 2.0 does just that.
MBAM 1.0 was a standalone tool that added one more thing for IT admins to monitor. MBAM 2.0 integrates with Microsoft System Center Configuration Manager 2007 or 2012 to enable organizations to manage BitLocker using the console they're already using to monitor and maintain the rest of the infrastructure.
One advantage of integrating MBAM 2.0 with System Center Configuration Manager is that BitLocker encryption compliance reports can be generated and viewed through the Configuration Manager console.
Microsoft also made some subtle changes in how compliance is reported with MBAM 2.0. MBAM 1.0 reported any difference in configuration as non-compliant, but MBAM 2.0 is smart enough to realize if a device actually has better security that exceeds the policy requirements, and not flag it. MBAM 2.0 also streamlines how data is presented in compliance reports to make it easier to distill relevant information.
Data breaches are costly, and it's crucial for organizations to use disk encryption to protect sensitive information--especially on mobile PCs. MBAM 2.0 makes it easier for organizations to implement and manage BitLocker to ensure data is secure.
You can download MBAM 2.0 Beta 2 now and test it out.