Kaspersky apologizes for antivirus update that continues to disrupt customer nets

By , Network World |  Security, antivirus, Kaspersky

Kaspersky Lab's flawed anti-malware update that went out Feb. 5 for the Kaspersky Endpoint Security product continues to cause serious disruptions in enterprise networks.

And Kaspersky, which has released ensuing patches aimed at remedying the problems caused by the first bad update, is apologizing for the ongoing problems.

"Upon receiving feedback from customers, Kaspersky Lab is working to remedy stability and performance issues associated with the recent autopatch 'b' released on February 5, 2013," Kaspersky said in a statement to Network World last night.

BACKGROUND: Bad antivirus update prevents business and home users from accessing websites

"Customers have reported issues that include: long log-in times; slow launch of third-party applications, unavailability of Kaspersky icon in tray and, in rare cases, Internet Explorer crashing. The problem is affecting random machines running Windows XP SP3, Windows Vista and Windows 7 operating systems with Kaspersky Endpoint Security 8 for Windows 8.1.0.831 installed. These issues are an unacceptable inconvenience and burden to the productivity of our customers but they do not affect the security of their systems."

Kaspersky said a subsequent patch named "pf80" it released on Feb. 12 "fixed all above stated problems." But one IT consultant serving a large enterprise network, who asked not to be named, said applying this patch has also been problematic, making it sometimes difficult to establish anti-malware protection. Kaspersky also released a so-called "Patch C" for Windows 8 on Feb. 9 aimed at fixing the problems caused by the original bad anti-malware update of Feb. 5. However, the IT consultant said that hasn't straightened things out in the networks he attends to.

"Kaspersky then released Patch 80, but it too caused a new set of problems, and did not always resolve those from Patch C. So now we are at 2 weeks with no resolution," the IT consultant says. He says there are rumors there may be additional fixes to come.


Originally published on Network World |  Click here to read the original story.
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